Read Only for Archived tickets - Community / Feature Request - Deskpro Support

Read Only for Archived tickets Collecting Feedback

Christian

Just wondering if there is a way that tickets can be set to a "Read-Only" state once they are set to an Archived Status?

The read-only would be for users that do not have Admin permission only

Sylwadau (2)

Christian

3 years ago

Having the Read-Only feature would preserve the data integrity in tickets so that creating reporting for previous years would be consistent.

Christian

3 years ago

This would prove very useful for reporting if the Read-Only status could be applied to Resolved tickets. It would ensure data integrity with reporting.

Ychwanegu sylw

Mewngofnodwch neu cofrestrwch i gyflwyno sylw.

Mewngofnodi
Cofrestru

New Feature Request

Awdur: Christian
Creation date: 12 Maw 2019
Last update: 17 Tach 2023
Publish date: 12 Maw 2019
Category: Tickets

Read Only for Archived tickets - Community / Feature Request - Deskpro Support

Read Only for Archived tickets Collecting Feedback

Sylwadau (2)

Ychwanegu sylw

Labelau