Deskpro Support

Cysylltu â ni

Link knowledge base articles into ticket - Community / Feature Request - Deskpro Support

New Feature Request

6

Link knowledge base articles into ticket Collecting Feedback

Ahmad Sahrizal

Ability to link knowledge base (KB) articles into a ticket. Just like the sub menu in Actions of ticket: Link to KB Articles, for example.

image.png?s=350

This feature would be useful to know the following:

- the use of KB articles in the ticketing process.

- top KB articles used in ticket

- etc

Ychwanegu sylw

Mewngofnodwch neu cofrestrwch i gyflwyno sylw.

New Feature Request

image.png (41.28 KB)

Awdur: Ahmad Sahrizal
Creation date: 6 Hyd 2020
Last update: 6 Hyd 2020
Publish date: 6 Hyd 2020
Category: Tickets