Ask user for feedback when rating an article negative - Community / Feature Request - Deskpro Support

Ask user for feedback when rating an article negative Collecting Feedback

Thorsten Breuer

We would like to have an ability to set up a trigger / escalations for articles rated negative. At the moment this is only possible for tickets. Some user are rating articles negative and we want to ask them why, because they do not leave a comment.

Ychwanegu sylw

Mewngofnodwch neu cofrestrwch i gyflwyno sylw.

Mewngofnodi
Cofrestru

New Feature Request

Awdur: Thorsten Breuer
Creation date: 2 Medi 2020
Last update: 23 Awst 2021
Publish date: 2 Medi 2020
Category: Automations

Ask user for feedback when rating an article negative - Community / Feature Request - Deskpro Support

Ask user for feedback when rating an article negative Collecting Feedback

Ychwanegu sylw

Labelau