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Ability to create variables/global fields in the system - Community / Feature Request - Deskpro Support

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Ability to create variables/global fields in the system Collecting Feedback

It would be helpful if you could create specific variables or global fields in the system.

For example we have a rota which always has just one engineer available on it.

It would be useful if we could create a variable for available_engineer which is associated to the engineer on call and leverage that to provide correct contact information on tickets and route them to the right engineer etc

Ychwanegu sylw

Mewngofnodwch neu cofrestrwch i gyflwyno sylw.

Angen atgofiad am eich cyfrinair?