We’re pleased to announce the release of Deskpro Horizon, version 2024.8. This update includes some improvements and several bug fixes.

New Features

✨ We've updated permissions so only Admins can change agent contact information from the CRM (SC 141906).

✨ Handling has been added to block SMS messages sending if the number is not registered (SC 138902).

Latest Improvements

💅 Added the ability to remove field mapping options during CSV import (SC 135868).

Bug Fixes

🐛 Resolved an issue where the reason for deletion wasn’t saved in the Ticket History when the action was taken using a Mass Action or Macro (SC 108089).

🐛 For On-Premise accounts, inline images sent in chats will now display in the ticket thread in the agent interface (SC 107514).

🐛 Fixes an issue where inline images wouldn’t display in ticket messages because the token access had expired (SC 142118).

🐛 Resolved an issue where Ticket Drafts wouldn’t be saved when switching between tabs (SC 125051).

🐛 Corrected a permissions error where agents with relevant permissions couldn’t mark tickets as spam using a Mass Action (SC 139409).

🐛 Fixed an issue where setting a User as an Organization Manager or adding their position wouldn’t be saved after a refresh (SC 138694).

🐛 Resolved an issue where the custom date field would display the incorrect date (SC 140492).

🐛 Added a Load more button to Snippets to replace the auto-scroll loading behavior (SC 137424).

🐛 Resolved an issue where editing a custom text field would result in the field clearing (SC 124724).

🐛 Fixed the Mass Action option to Run Macro (SC 142909).

🐛 The name field on the Chat form can now be unrequired, so users don’t have to fill this in when initiating a Chat (SC 139890).

🐛 Resolved an issue where Recurring Tickets couldn’t be created or saved (SC 137380).

🐛 Fixed an issue where dependent fields would load slowly (SC 138667).

🐛 Updated the display of the Properties Panel tabs to align with the design (SC 140782).

🐛 Fixed an issue with the On filter for date and time fields that pulled tickets from before the selected date (SC 137042).

🐛 Resolved an issue with the CSV importer removing associated domains when importing an existing Organization if Replace all values was selected (SC 138347).

🐛 Authentication Cookies will be issued even if an agent skips setting up 2FA (SC 143155 & 143183).

🐛 Updated the User 2FA success messages for Email and TOTP (SC 134954).

🐛 Resolved an issue where using links in ticket messages would disappear from the ticket thread after sending (SC 143130).