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Deskpro 2020.0 Release - News / Release Announcements - Deskpro Support

bře 17 2020

Deskpro 2020.0 Release

Authors list

We are pleased to announce the release of Deskpro version 2020.0. This includes new feature additions, as well as performance and security improvements to your helpdesk. 


  • CH-4384    Add 'Ticket Language' as a criteria option for automatons (e.g. Triggers and Escalations)
  • CH-7601    Improve in-product helpdesk importers to retain legacy ticket/chat ID's in a custom field
  • CH-8858    Add setting to limit portal registration/login to specific domains
  • CH-8921    New variable argument to render custom field in email template only if populated
  • CH-9438    (API) Add the ability to run mass ticket actions by date
  • CH-9881    (API) Mass actions - improved to delete persons and organisations
  • CH-8635    (On-premise) bin/console command to globally force users/agents to reset their password

Bug Fixes:

  • CH-2487    When creating new guide topics in multibrand, only the default parent topics appear in the dropdown
  • CH-2966    The custom filters configuration popup appears blank when originally opening
  • CH-3128    Misaligned "Arrow" is displaying under "Translation" tab on "Knowledgebase" page
  • CH-3164    Link to Old Report Interface in Admin Dashboard now removed
  • CH-3215    Zendesk importer will not start with incorrect date format
  • CH-3240    Ticket automatically opens again in 2-3 seconds when user immediately close the ticket while opening
  • CH-4246    'All' News Subscription Ignoring Multibrands
  • CH-4409    Attachments sent from ticket in second brand have URL for default brand
  • CH-4853    After adding multiple custom dashboards in the Reports interface, it isn't possible to scroll through the list
  • CH-5295    Displaying incorrect "Department" when user select another "Brand" after opens a second new ticket
  • CH-6037    Chat widget ticket deflection behaviour improved
  • CH-6107    Cookie dpsid-portal is not set as secure and fails PCI Compliance
  • CH-6257    Pending tickets aren't accessible after resetting the search index
  • CH-6364    Unable to save IP address in CIDR format with '/' in Shareable Links in reports.
  • CH-6366    After adding a new stat, a 'This value should not be blank' message appears instead of the stat results
  • CH-6830    Agent interface search box incorrectly appearing as a 'required field'
  • CH-7331    Display all agent teams in voice queue settings
  • CH-7406    Japanese characters not rendered properly in file names
  • CH-7419    Voice Billing Summary only lists calls, phone number rental charges not included
  • CH-7430    Voice call surcharge not being applied
  • CH-7584    Bug in TicketSearch.php causing flood of error messages "Error: count(): Parameter must be an array or an object that implements Countable"
  • CH-7589    Jira V1 app improved to function with sub directories
  • CH-7647    Email handler to correctly set `Message-ID` and `Return-Path` headers
  • CH-7687    General improvements to outbound calls
  • CH-7789    Cannot View or Edit Existing Knowledge base Custom Fields
  • CH-7809    Ticket forwarding is not working when Deskpro in sub-directory
  • CH-8453    Certain outgoing email logs showing as pending when email has been sent
  • CH-8474    Multiple redirects after login attempt when Deskpro installed in a sub-directory
  • CH-8494    New Ticket Form will not show field reliant on hidden user field
  • CH-8604    Password policy requirements do not apply properly on agent side reset
  • CH-8673    Voice Incoming Call Window drop down not scroll-able
  • CH-8803    URL bugs caused if default brand has id > '1' 
  • CH-8831    Inline ticket satisfaction survey link does not respect multibrand URL
  • CH-8847    Certain special characters result in empty file names in attachments
  • CH-8965    Forward as a new linked ticket does not respect 'From'email settings
  • CH-9011    Error log flooding with arbitrary Error: array_key_exists() expects parameter 2 to be array, boolean given
  • CH-9158    Improve API permission enforcement to certain endpoints
  • CH-9275    Cannot access or edit guides through agent interface when Deskpro installed in sub-directory
  • CH-9344    Zendesk importer only brings in first 100 organisations
  • CH-9395    Bug causing certain Ticket messages disappearing in agent interface
  • CH-9478    AD sync repeatedly removes manager role for existing users
  • CH-9494    Emails stuck in 'processing' should not block the rest of the incoming mail
  • CH-9581    Brands URL slug redirects to main brand
  • CH-9686    Ticket reply assignment behaviour isn't respected in certain scenarios
  • CH-9748    Typo in email template which generates "Ticket Notification" agent email
  • CH-9789    API mass_actions - delete can't handle tickets with missing fields
  • CH-9972    Download URL incorrectly still functions after the actual download article object has been deleted
  • CH-9992    Error 500 while starting a Zendesk Import
  • CH-10045    Legacy chat widget does not show body (blank) unless you resize the window
  • CH-10163    Pagination in community status filters is broken affecting scrolling in agent interface

24th March 2020 - 2020.0.1

  • CH-10728   Unable to edit the 'Enabled' setting selection for the 'Everyone' usergroup
  • CH-10715   "An error occurred" message displays when users without an organization log in to portal
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