Етикети за търсене - Deskpro Support
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I'm having trouble receiving notification emails when I create a ticket
Question: I'm trying to test email notifications. I make myself a test ticket and I don't get an em...
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I'm having trouble with emails being processed from a POP3 account
Question: Deskpro is configured to connect to a mailbox using POP3. There are two emails which appea...
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I'm having trouble with incoming emails not being turned into tickets
Problem: you have an email account that was set up to receive tickets (e.g. support@yourcompany.desk...
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I'm having trouble with outgoing email
This article explains the steps you should take if email sending from Deskpro stops working or has n...
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Option to prioritise the Reply-To header when an email is received from a specific email address
I'd like a way to keep the "From" header as being prioritised as default, but then for a specific "F...
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Make Deskpro recognise the organisation when it has been cc'd on an email
Make Deskpro recognise the organisation when it has been cc'd on an incoming email
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Copy of email via trigger should be included in the relevant ticket
When an email is sent to the user as part of a trigger, we would like a copy of that email to be inc...
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For the approval email approve/reject link to not require a login from approver
In the approval email for the approval/reject link to be all that the approver needs to click on-the...
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Allow to change the number of day outgoing emails retained
It would be good to be able to change how far back we will store the outgoing emails in the outgoing...
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Close Ticket through email
Is there any way to provide an option button to allow users to close tickets through email?
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Plain Text Email from Ticket Replies
I would like an easy way to switch outgoing email fomats between HTML and plain text (ideally a che...
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Agent Email Notifications Department Specific
An agent in this DeskPro instance only wants email notifications for tickets in her departments. How...
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Send a notification if an attachment is stripped out of an incoming email due to disabled file types.
We would like to use the feature that limits email attachments to specfic file types. However if an...
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Support .msg files being forwarded to the helpdesk from Outlook
We are currently experiencing problems when forwarding an email to the ticket system to create a tic...
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Option for admin not to send email when updating agent password.
As an admin, when you use the option to update an agent password, an email is automatically sent to ...
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Wildcards for email domain association
It would be helpful if rather than having to add every sub-domain to email associations for an orga...
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New E-mail features
Sometimes (quite often) it occurs that a client sends his mail to my private mail address however th...
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Remove Signature
Can we add a way to automatically remove Agents signature when the tickets are replied by e-mail, kn...
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Action code for a CC
It would be great if an email action code could be added to the system that adds CCs to tickets. Si...
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Change email recipient(s) on reply
We regularly have a reason to add a CC email to a specific reply on a ticket, without wanting to per...
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Schedule Report Email Template
Is it possible to customise the email sent when we schedule reports? ie. to include the report in th...
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delaying emails
It would be good if you could set a delay between a ticket reply being updated and an email actually...
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Add a method to identify the original recipients of an EMAIL imported into DeskPRO
We would like to have some way to find out who the original recipients (To and CC) were of an -email...
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Send secure links to documents rather than the documentn themselves when emailing a user
I want to avoid attaching documents to emails for data security reasons. I would like to place the d...
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Add an option to automatically display inline responses in ticket messages and ticket notification emails
We've recently had a couple customers start responding to a lot of messages inline. While the Deskpr...
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Disable automatic sending emails
I would be happy if I could find a way to turn off automatically sent emails like: portal.emails.fe...
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Email addresses for Teams
Being able to assign email addresses to Teams would be helpful in situations where a Team needs to h...
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Ticket creation date should be that of email receipt date
Using our Outlook mailboxes, our agents frequently drag and drop emails from their personal accounts...
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Replying to tickets by email that can add follower
If is it possible when want to reply ticket by email also can add follower.
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