Етикети за търсене - Deskpro Support
Limit agent access to Publish sections on agent side as well as in Helpcenter
If you have limited agent access to Articles/News etc, then they should not be able to see those art...
See Registered Article Views in List View
Is it possible to add Registered views in the list view of the articles? As well as this it would be...
Improve Ticket Deflection
Expand Ticket Deflection to include Guides as well as Knowledgebase articles.
Edit Warning Box
Is it possible to remove the word warning in the warning box from Topics?
Sorting registered views in publish area
We would like to sort the registered views in the publish area (when viewing an aricle) in descendin...
Subscriptions of Deleted agents for the publish section
Deleting an agents doesn’t affect on their subscriptions for the publish section. (News, KB articles...
Alert for Pending Articles
When a Knowledgebase article is written and is awaiting approval, is there a way to kick off an emai...
Allow News Notifications to be sent out After Publication
Currently, notifications for a New News post are sent up to 2 hours after the publication of the art...
Default Article Editor
It would be nice to use the same editor across the whole "Publish" tab.I'm am writing some guides an...
Improve sorting in Publish
Under PUBLISH, I can sort downloads by Title, Date Created, or Download Count which is good. Knowled...
Internal notes/comments (only for agents) in an article.
Hi, sometimes we need to create a note/comment to an article which is only for our agents. For examp...
Auto Save Knowledge base articles
I keep accidentally losing article that I worked on and it's very frustrating. can you have a featu...
Settings to completely hide author, date and/or number of comments from the knowledgebase
It would be nice to have settings to completely hide author details, publish date and/or the number ...
Allow recently created articles on KB to be marked as *NEW*
Is it possible to have the KB within deskpro to flag recently created articles as *NEW* and then hav...
Regarding Article, comment validation
When a comment is submitted to an article, and approved by an agent, it is currently not possible so...
Change author of articles
Either by API or within the agent interface, we need to change the author of articles without deleti...
Agent Seperation for Knowledgebase Sections
There is currently a way to segregate users to sections of the knowlegebase but there is no way to s...
Add ability to clean up or filter unused images and files
It would be nice to have a way to clean up or hide files uploaded by agents that are no longer used....
More sort options in CRM/Feedback/Publish modules
The sorting abilities within the various modules leaves a bit to be desired, particularly for CRM co...
Add schema or RDFa markup
It would be helpful for portals which have public-facing resources to deliver schema or RDFa markup,...
Add metadata for knowledgebase articles
A knowledgebase may have public resources which are indexed by search engines. Therefore, it should...
Ability to Analyze and Manage News Subscribers
We would like the ability to view and analyze subscriber numbers for the News & Knowledgebase Portal...
Transfer article comment to ticket queue
When a comment is left on the article/download board, you have no other option but to reply to the u...
Please add search articles by author
Please add an Enhancement / Feature to Searching / Sorting Tickets our Articles created by a particu...
Ability to edit published knowledgebase articles, but keep edits as draft
We need the ability to edit published knowledgebase articles, and have the edits as draft until we c...
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