We are pleased to announce a new release of the DeskPRO helpdesk platform, build #254.

The following is an automatically generated list of changes in this release:

• Image thumbnails being made square
• Fix adding new chat snippets not appearing in the list right away
• Can now add new chat snippets when the 'All' category is selected
• Fix possible case with chat track showing chat frame URL instead of parent
• Chat replybox height was off by about 15 pixels so if you clicked near the bottom, the box would not focus
• Fix helpdesk remaining offline when upgrade process cancelled before anything could be done (e.g., bad path to PHP binary)
• Fix unsetting cat/pri/prod as required
• (Agent:Ticket:Replybox) Switching to note tab unchecks the assignment checkboxes if they were checked by default
• (Agent:Ticket:Replybox) Fix "close tab" preference not being applied properly
• Missing notice about agent viewing hidden feedback in user interface
• Showing 'delete' massaction even if you are not allowed to delete
• (User:Feedback) Comment link in feedback list had wrong URL
• (User:Feedback) "Any Status" count including hidden (deleted, spam etc)
• Phantom notification count when opening a ticket that had multiple notifications in the notification center
• Labels input stretching table when browser window made smaller
• Possible error trying to perform mass draft actions on 'undefined'
• Improve layout of followers box on ticket view
• Snippet shortcodes would insert current person info for {{user.X}} variable replacement
• Show why an agent got a notification in ticketlog
• JS error on newticket using keyboard shortcut on status menu
• When a forwarded ticket is sent to the helpdesk by an agent and is accepted but has an unknown user listed in a 'CC' line, log the unknown user in the ticketlog
• Hitting 'dismiss' button in notices could refresh the page in Webkit, which could possibly cancel the ajax request that actually dismisses the notices
• Ticketlist not updating when last ticket of a grouped view was supposed to be removed
• List of email addresses on profiles have copy icon when mouseover
• A user cc'ing a new user who does not yet exist on an existing ticket would cause two email notifications to agents if agents subscribed to property changes and new replies
• Can now create new snippets from the 'all' categories list
• Hitting enter key in snippets with only one result will enter it without having to press down to select it first
• Ticketlog in reverse order had log groups put after message instead of before
• Ticketlog was missing template name when trigger sent a custom user email
• Drop zones for file uploading in replybox
• Fix for possible draft requests overlapping / draft saving while reply or note is being saved
• Not being able to change selection in newticket status menu due to backdrop z-index eating click
• When viewing grouped ticket list, sometimes tickets that dont belong in the active group would be auto-added to the list
• New ticket created by agent had user notification subject beginning with 'RE'
• Make sure unchecking doesnt apply assignment

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.