We are pleased to announce a new release of the DeskPRO helpdesk platform, build #188.

The following is an automatically generated list of changes in this release:

• Fix agent-created replies from user interface increasing last agent reply date
• If an inline-image is already linked, dont link to download
• Fix include order of scripts in portal editor
• Prevent nuking and banning an agent account via tickets
• Get rid of extra timeout on ticket reply submit, add toggle button in reply area to close tab after reply that defaults to preference
• Better terms for perfrmer in context of agent interface
• Add 'quick add agent' form to agent block in admin dashboard sidebar
• Fix whitespace
• Clean up version box a bit
• Reduce vspace of contact form at top of admin
• Manually refire mouse scroll events on the article iframe in agent view so the page scrolls correctly.
• Make sure agent iframe article still works when no perm to do anything
• Fix missing bottom border on tickets added to lists real-time
• Add note about new escalations only affecting new tickets'
• Add default welcome ticket and handle adding replies between deskpro helpdesk and installed helpdesk through simple api
• Handle DeskPRO to DeskPRO emails better by reading replies between specific delimeters added to templates
• Add missing Outlook pattern for fwd message marker
• Fix possible JS undefined error
• Fix layout when no perm to see anything, move complicated tab-showing logic out of template
• Fix using request object to get IP address when request scope not active in low-level serve_dp
• Can use uid (where supported) for dupe detection in email gateway
• Add some WinCache related checks/information.
• Keep track of how long (in SLA countable time) it has taken to complete an SLA's requirements.
• Optimize loading most ticket data when accessing via the agent interface.
• Fire an updateUi event when calling the method on a page fragment to allow reactions to it. (This ensures that the new ticket page height is updated correctly, for example)
• Fix error detection with ZipArchive which returns a truthy status code on error.
• Handle select2 when data-full-title is set on options
• Fix hard-deleting tickets job
• Separate out email rejections and email errors, list errors on admin home
• Turn auto-close warning into an email, allow customizing the email
• Accept new register instead of password reset when new user clicks on from ticket link
• Fix a couple bugs with sending notifcations and email validation option
• Fix bad event trigger type on built-in validation triggers
• Need to name plugin tempates so theyre warmed during build
• Land at ticket after setting new password for first time from ticket link
• Pre-select proper option when clicking ticket email from email (login or reset depending on if account already exists)
• Fix cases where the search index wouldn't be updated correctly.
• Fix warning when user email replies to a closed ticket
• Widgets use protocol of current page
• Fix template revert button not appearing.
• Ensure that delayed updates/inserts are possibly before doing them.
• Fix chat alerts errors when rendered from new get_messages. Strings was not included with proper path to php-utf8.

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.