You can find out the difference between Deskpro Cloud and On-Premise on our website, but you can also check out this quick summary below.

Deskpro Cloud:

• Our software-as-a-service product is hosted on our servers.

• Quick to set up.

• We handle all the technical details like updates, backup, and bandwidth.

• Simple, monthly, per-agent pricing.

• We use bank-level security practices to keep your data safe.

• Deskpro Cloud is recommended for most of our customers.

Deskpro On-Premise:

• You install and run Deskpro on your own PHP server infrastructure: Linux/Windows/Mac OS X, Apache/nginx/IIS

• Full control over your data

• Full PHP source code provided for customization.

• Requires server administration skills to set up and maintain.

• You are responsible for arranging backup and bandwidth.

• Annual per-agent pricing.

• One-click software updates are included in the license price.

• Can configure your helpdesk to be accessible only within your organization's intranet.

• Easy to run a separate test installation.

You can move your helpdesk between Cloud and On-Premise at any time, simply contact us at support@deskpro.com.