User Ticket Search Functionality in User Interface - Общност / Feature Request - Deskpro Support
User Ticket Search Functionality in User Interface Finished
1.) Please include the Ticket Number in the Search Results.<br /><br />
2.) The TICKETS section, in search results, shows both OPEN and RESOLVED tickets, which are not shown in their respective categories.<br /><br />
3. Please provide capability to search on Ticket Number or Keyword, as is possible in the Agent Interface.<br /><br />
4. When searching on Category or Last Reply, please show those fields in the search results, and add status (OPEN, RESOLVED) as a filter as well.
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