Is it possible to have a view-only option for tickets in specific departments and not be able to modify or respond to tickets? This comes in handy for "outsourced" agents who have their own department but could be able to see tickets from other departments for more information when needed.
Help with settings view only rights for specific department - Общност / Feature Request - Deskpro Support
Help with settings view only rights for specific department Collecting Feedback
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