Chat permissions options, view historical chats. - Общност / Feature Request - Deskpro Support

Chat permissions options, view historical chats. Collecting Feedback

Lu Parente

In the situation where you have non-chat agents which need access to old chat logs to perform their duties, you will have to give them access to the live chat system, allowing them to mark themselves online. This can be improved to allow users to access old transcripts, but never use the actual chat system.

Thank you!

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New Feature Request

Автор: Lu Parente
Creation date: 29.07.2021 г.
Last update: 17.11.2023 г.
Publish date: 29.07.2021 г.
Category: Chat

Chat permissions options, view historical chats. - Общност / Feature Request - Deskpro Support

Chat permissions options, view historical chats. Collecting Feedback

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