Additional Agent Trigger Criteria - Общност / Feature Request - Deskpro Support

Additional Agent Trigger Criteria Under Review

Lauren Cumming

Basically you can apply a trigger when an agent changes in general, or changes to/from a specific agent. Ability to use the changes function but only when it is agent to agent and not unassigned to agent. There isn't a clear way to differentiate between the two scenarios at the moment.

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James

преди 5 години

This would be really useful for automation of our helpdesk.

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New Feature Request

Автор: Lauren Cumming
Creation date: 24.03.2017 г.
Last update: 17.08.2021 г.
Publish date: 24.03.2017 г.
Category: General

Additional Agent Trigger Criteria - Общност / Feature Request - Deskpro Support

Additional Agent Trigger Criteria Under Review

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