We'd like to be able to insert the link to the KB article with the article title as the text and the article location as the URL.
e.g. How do I display dates in the US format in reports? rather than https://support.deskpro.com/en_GB/kb/articles/how-do-i-display-dates-in-the-us-format-in-reports
Currently there is only an 'Insert Link' option for articles.
Официален отговор
Hi Koen, thanks for this suggestion. We have implemented this in the reply box, when using the "Insert Link" option you now have to option to select the Help Center Content tab. From here you can use the search bar to find a specific item on your Help Center and insert the link into your ticket reply which will be inserted as the Article title rather than the URL.