Add a 'Summary' message type for tickets - Общност / Feature Request - Deskpro Support
Add a 'Summary' message type for tickets Collecting Feedback
I would love to have a different message type available in tickets that one could post a 'Summary' of the issue, similar to an Agent Note, which could either be private or viewable by the user. Doing so would allow agents to post a problem summary and the resolution in the ticket prior to closure and could also be filtered within the ticket log for easy retrieval in tickets with long histories. Putting this info in a custom field isn't always going to work out because sometimes formatting and/or attachments/images may be needed to include in the summary.
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