Deskpro offers a powerful suite of AI-powered features designed to help support teams work faster, respond more accurately, and maintain consistent communication quality across every customer interaction.

These AI tools are seamlessly integrated into the agent interface, enabling you to enhance ticket replies, streamline your workflow, and reduce time spent on repetitive tasks—without sacrificing quality or tone.

Key Capabilities

With Deskpro AI, agents can:

• Expand basic drafts into complete responses
  Turn short notes, bullet points, or sentence fragments into full, professionally worded replies with context-aware suggestions.

• Correct spelling and grammar
  Quickly polish your replies by eliminating typos and language issues, ensuring every message looks professional and trustworthy.

• Adjust tone for different situations
  Rephrase messages to sound more friendly or more formal depending on the nature of the conversation.

• Generate concise ticket summaries
  Summarize long ticket threads to quickly understand the conversation history and current status - saving time when picking up escalated or complex issues.

• Convert ticket content into Knowledgebase articles
  Repurpose well-crafted replies into structured help articles using AI, allowing your team to build out your self-service resources effortlessly.

These features are designed to reduce repetitive tasks, improve response consistency, and shorten resolution times - helping your team focus more on solving problems and less on typing them out.