搜索标签 - Deskpro Support
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Need more ticket metadata when clicking on customer
If I have a ticket open and I want to get a quick sense of the recent tickets that an account has op...
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Non-agent functionality for crearting tickets from a forward
In some situations colleagues who are not agents forward emails into our helpdesk to be logged as ti...
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agent assign for linked tickets created from a forward
When using 'Forward as a new linked ticket' in Deskpro there's a checkbox to assign the ticket to a...
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Split multiple messages into one new ticket
Sometimes you realize only after the latest reply of a user that previous replies were actually rela...
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Allow User to see Agents Following Ticket
In the User interface of the portal it's not possible for a user to see which Agents have been CC'ed...
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Show more than 50 tickets in the ticket overview
Increase the number of tickets that can show on the page at one time. The current limit is 50.
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Viewing tickets from different brands through the same portal
We have some users with tickets assigned to multiple brands. In some instances we would like users ...
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Force ticket matching on ref. code in subject
We often get emails outside of the servicedesk from various stakeholders, that relates to tickets in...
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IT Support Manager
I would like to have the option of creating workflows and labels, and being able to set who can see...
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Ability to edit the chain of ticket messages when forwarding a ticket
Very often we have a lot of messages in our conversations but there are only parts of them which we ...
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See forwarded messages as separate entries in message log
To have a “forward” entry in the actual note/message time-line as a separate entry, which explains t...
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Trigger criteria for ticket including ticket charge
Currently there is a trigger criteria 'new charge added' for checking whether a billing entry was ad...
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Download multiple tickets at once
The ability to download multiple tickets at once as PDF (both through the agent interface and in the...
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Link knowledge base articles into ticket
Ability to link knowledge base (KB) articles into a ticket. Just like the sub menu in Actions of ti...
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Sort Resolved tickets by Date Resolved
It isn't possible to sort tickets by date resolved currently. This would be the most useful way to...
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Out of office handling for agents who get assigned tickets
We've had recurring issues where an agent gets assigned something that stays untouched because they ...
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Link forwarded messages to original ticket
I think it would be helpful to have messages that you forward be linked to the ticket that they orig...
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Group Tickets by Brand
Would it be possible to include the “Brand” into the main ticket list as an option to add a column a...
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Read Only for Archived tickets
Just wondering if there is a way that tickets can be set to a "Read-Only" state once they are set to...
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Ticket Filters
Currently, tickets only pull through into a certain filter if ALL listed criteria are met. We would ...
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Filter Order and Re-Order
I like the re-ordering of the "All Filters" list in Admin, but when I select the "Agent Filters" or ...
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Add the ability to choose a default sub-status
Please make it possible to set the default value of Sub-status. Currently it is always "None", but I...
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Create Tickets for Organizations
Would it be possible to create a ticket for an Organization? Not all problems or tickets are user ...
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Reassign ticket if agent logs out
It would be helpful if you could set up a ticket update trigger that ran when an agent logs out. Th...
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Linked Ticket Report
Open a way to allow reporting on Linked Tickets.