搜索标签 - Deskpro Support
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Estimated Waiting Time
Is it possible to have something to show the estimated waiting time to speak to an active agent on c...
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User chat: Automatic greeting when agent is assigned a chat
Add the ability to automatically send a greeting once an agent is assigned a chat. For example, it m...
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Working hours and Chat
Please make a feature where chat is only available during working hours.
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Searchable Custom Dropdown Field
It's difficult to search for large number of drop down values on the current custom drop down fields...
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Chat full log
It would be useful to have a chat full log similar to the ticket full log tab in the ticket history,...
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Trigger auto chat if:
x number of minutes if chat representative receives no response from user. x number of minutes if u...
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Update ticket from chat functionality
As a Deskpro user I would like to comment in a ticket from the new chat functionality. I receive a c...
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User Fields in Chat
Link User/Org (CRM) fields with live chat forms. The same way, in a ticket form you are able to drag...
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Ability to open a chat with an agent-side
You will realize the possibility of opening a chat agent. For example: If the user is currently logg...