搜索标签 - Deskpro Support
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csv export for crm app
It would be nice to have a csv export button for the crm app as in the ticket app. This makes it ea...
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Customizable formatting of postal address for persons and organizations
Currently the postal address block is formatted, so that the town is shown before the zip code. This...
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variables for agents telephone number
I would like to use the agents telephone number in a snippet, so I can create a dynamic signature, w...
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Make CRM notes editable
It would be nice if there was an option to make CRM notes editable. We get information on clients t...
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Being able to view critical information on an organization on a ticket
It would be helpful to have some sort of interface for displaying critical information about a parti...
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Allow agents to follow an organisation (without using triggers)
We have a requirement for whenever certain organisations (though per-user may also be useful) log a ...
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CRM required fields need to be mandatory whenever a new user is created
Mandatory CRM fields should be required in the shortcut form when a new user needs to be created (e....
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Assign multiple Organizations to one User
Our clients sometimes have third party companies which provide certain services and therefore need t...
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Comprehensive Integration with Microsoft Dynamics CRM
You have a Zapier integration that integrates Deskpro with Microsoft Dynamics CRM but I need a more ...
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Allow the built-in contact fields in the CRM to be required fields which can be added to the user registration form.
We'd like to make the built-in CRM fields like postal address, zip-code, phone number etc. mandatory...
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Add a 'Summary' message type for tickets
I would love to have a different message type available in tickets that one could post a 'Summary' o...
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More advanced rules to add users to Organizations
It would be nice if users could be added to organizations with more advanced rules than just by look...