Using Deskpro
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I'm having trouble receiving notification emails when I create a ticket
已发布的: Jun 26, 2014
0Mar 13, 2018 -
How can I run an email-only helpdesk?
已发布的: Jun 26, 2014
0Dec 7, 2018 -
I'm having trouble with text formatting
已发布的: Jun 26, 2014
0Mar 13, 2018 -
I'm having trouble with emails being processed from a POP3 account
已发布的: Jun 26, 2014
0Mar 13, 2018 -
What is the difference between labels and search terms in knowledgebase articles?
已发布的: Jun 26, 2014
0Mar 13, 2018 -
How do I resize the panes of the agent interface?
已发布的: Jun 27, 2014
0Mar 13, 2018 -
How do I remove chat from my portal while still offering chat on a different site?
已发布的: Jul 9, 2014
0Mar 14, 2018 -
I'm having trouble deleting a table from a ticket reply
已发布的: Jul 24, 2014
0Mar 14, 2018 -
How do I set up an Outlook account as a ticket account for Cloud?
已发布的: Jul 24, 2014
0Mar 14, 2018 -
Why can't I see flags?
已发布的: Jul 28, 2014
1Jul 28, 2014 -
I'm having trouble with incoming emails not being turned into tickets
已发布的: Jul 29, 2014
0Mar 14, 2018 -
I'm having trouble with emails forwarded from certain accounts not showing up in the interface
已发布的: Jul 29, 2014
0Mar 14, 2018 -
I'm having trouble with some tickets ending up in random departments
已发布的: Jul 30, 2014
0Mar 14, 2018 -
I'm having trouble with my macro not adding text to a reply
已发布的: Aug 1, 2014
0Mar 14, 2018 -
I'm having trouble with Exchange not sending displaying the 'From:' field
已发布的: Aug 11, 2014
0Mar 14, 2018 -
How do I limit agent access to tickets by department?
已发布的: Aug 12, 2014
1Mar 14, 2018 -
How do I embed a contact form within my website?
已发布的: Aug 14, 2014
0Mar 14, 2018 -
I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux
已发布的: Aug 14, 2014
0Mar 14, 2018 -
How does user auto-response flood protection work?
已发布的: Aug 14, 2014
0Mar 14, 2018 -
How do I set up an internal knowledgebase for agents only?
已发布的: Aug 14, 2014
0Mar 14, 2018 -
Can Deskpro integrate with other software?
已发布的: Sep 2, 2014
0Mar 27, 2019 -
How do I bill users or record time spent on support?
已发布的: Sep 2, 2014
0Mar 8, 2018 -
How do I use drag and drop ticket attachments?
已发布的: Sep 2, 2014
0Mar 14, 2018 -
How can I send automatic SMS notifications to agents?
已发布的: Sep 5, 2014
0Mar 14, 2018 -
I'm having trouble with agents not receiving SMS alerts
已发布的: Sep 5, 2014
0Mar 14, 2018 -
What is Deskpro Cloud?
已发布的: Sep 8, 2014
0Mar 27, 2019 -
What are the different interfaces within Deskpro?
已发布的: Sep 8, 2014
0Mar 8, 2018 -
I'm having trouble with duplicate actions from a custom trigger
已发布的: Sep 8, 2014
0Mar 14, 2018 -
How do I assign out-of-hour tickets to a particular team?
已发布的: Sep 8, 2014
1Sep 2, 2021 -
How can I filter bounce messages?
已发布的: Sep 8, 2014
0Mar 14, 2018 -
How do I automatically increase ticket urgency on tickets from organization managers?
已发布的: Sep 8, 2014
0Mar 14, 2018 -
How do I automatically email users when their ticket has been assigned?
已发布的: Sep 8, 2014
0Mar 14, 2018 -
Can I use LDAP to sign in my agents?
已发布的: Sep 9, 2014
0Apr 1, 2019 -
Can I use Active Directory to sign in my agents?
已发布的: Sep 9, 2014
0Apr 1, 2019 -
I'm having trouble being locked out of my helpdesk by IP whitelisting
已发布的: Sep 10, 2014
0Mar 14, 2018 -
Can I track a Service Level Agreement within Deskpro?
已发布的: Sep 10, 2014
0Nov 9, 2017 -
How can I keep up to date with changes in Deskpro?
已发布的: Sep 10, 2014
0Nov 8, 2017 -
How do I set up round robin ticket assignment?
已发布的: Sep 10, 2014
3Sep 2, 2021 -
How can I reply to user tickets by email?
已发布的: Sep 10, 2014
0Mar 12, 2019 -
Can I use macros to quickly insert predefined text, 'canned answers', etc?
已发布的: Sep 10, 2014
0Mar 14, 2018 -
How can agents communicate with each other within Deskpro?
已发布的: Sep 10, 2014
0Nov 9, 2017 -
What are archived tickets and why should I use archiving?
已发布的: Sep 10, 2014
0Aug 18, 2022 -
Is there a Deskpro smartphone app?
已发布的: Sep 11, 2014
2Sep 2, 2021 -
I'm having trouble with knowledgebase articles not loading
已发布的: Sep 12, 2014
0Mar 14, 2018 -
I'm having trouble with my new Gmail ticket account not sending email
已发布的: Sep 16, 2014
0Mar 14, 2018 -
How do I add information to a ticket without emailing the user?
已发布的: Sep 16, 2014
0Mar 14, 2018 -
How do I change the fields on the ticket form?
已发布的: Sep 16, 2014
0Apr 12, 2022 -
Can I see the Deskpro source code?
已发布的: Apr 4, 2016
0Nov 9, 2017 -
Can I keep my existing support email address?
已发布的: Sep 23, 2014
0Apr 1, 2019 -
How do I automatically sort email that's forwarded into a single inbox?
已发布的: Sep 24, 2014
0Mar 14, 2018