Using Deskpro
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Updating to the Help Center Theme
已发布的: Jun 15, 2020
0Jul 20, 2020 -
Common Email Conversion Code Replacements
已发布的: Jun 16, 2020
0Oct 12, 2020 -
How can I translate Help Center phrases into other languages or improve an existing translation?
已发布的: Jun 17, 2020
0Jun 23, 2020 -
Overriding Messenger settings
已发布的: Jul 15, 2020
0Jul 20, 2020 -
Messenger Widget Options
已发布的: Jul 15, 2020
0Jul 20, 2020 -
Posting updates to Microsoft Teams
已发布的: Jul 16, 2020
0Sep 22, 2020 -
Emails on cloud are rejected due to missing or invalid rDNS entry
已发布的: Aug 13, 2020
0Aug 13, 2020 -
Automatic update from the legacy Portal theme to the Help Center theme
已发布的: Aug 19, 2020
0Aug 26, 2020 -
Using an Office365 Email Account for Cloud
已发布的: Sep 29, 2020
0Oct 13, 2022 -
Creating an Impact, Urgency and Priority matrix
已发布的: Mar 24, 2021
0Mar 24, 2021 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
已发布的: Nov 15, 2021
0Nov 15, 2021 -
How do I enable logging for incoming email processing?
已发布的: Sep 18, 2012
0Feb 10, 2022 -
What is an agent?
已发布的: Sep 18, 2012
0Mar 30, 2023 -
How many users can I have?
已发布的: Sep 18, 2012
0Nov 8, 2017 -
I'm having trouble with Active Directory authentication
已发布的: Oct 24, 2012
0Mar 13, 2018 -
Can I import data from other systems or helpdesks?
已发布的: Oct 24, 2012
0Oct 22, 2020 -
I'm having trouble with an error: "Error with your forwarded email"
已发布的: Nov 5, 2012
0Mar 13, 2018 -
What documentation is available for Deskpro?
已发布的: Dec 5, 2012
0Jun 13, 2022 -
Set up WhatsApp on your helpdesk
已发布的: Feb 23, 2022
0Aug 25, 2022 -
How do I use variables in snippets, messages and webhook actions?
已发布的: Dec 11, 2012
4Feb 15, 2023 -
How do I add ticket properties to user emails?
已发布的: Dec 17, 2012
0Apr 17, 2018 -
How do I keep my read email on a POP3 server?
已发布的: Jan 29, 2013
0May 25, 2018 -
I'm having trouble with replies not being added to the correct tickets
已发布的: Feb 20, 2013
0Nov 13, 2018 -
How do I enable logging for outgoing email?
已发布的: Mar 7, 2013
0Feb 10, 2022 -
Why can't users or agents use email addresses that are also ticket accounts?
已发布的: Mar 27, 2013
1Sep 2, 2021 -
How do I manually run the email processing command?
已发布的: Apr 9, 2013
0Nov 19, 2018 -
How do I create a custom button for my chat widget?
已发布的: Apr 22, 2013
0Mar 13, 2018 -
How can I copy data from user authentication apps into custom user fields?
已发布的: Jan 16, 2014
0Mar 13, 2018 -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
已发布的: Mar 14, 2014
0Jul 21, 2020 -
How can I change the format and display of date and time?
已发布的: Apr 25, 2014
0Aug 20, 2020 -
How can I set up ticket assignment workflows?
已发布的: May 19, 2014
0Jan 14, 2019 -
I'm having trouble with some of our portal missing
已发布的: May 19, 2014
0Mar 13, 2018 -
Sending different auto-responses based on email address
已发布的: May 20, 2014
0Jun 15, 2021 -
Why can't I add a custom ticket status?
已发布的: May 22, 2014
0Mar 13, 2019 -
How do I assign multiple tickets to one user from another?
已发布的: May 28, 2014
0Mar 13, 2018 -
I'm having trouble with images not displaying correctly in emails or articles
已发布的: May 29, 2014
0Mar 13, 2018 -
I'm having trouble with an error: "550 Unable to relay"
已发布的: May 29, 2014
0Mar 13, 2018 -
How do I restrict access to parts of my portal?
已发布的: May 29, 2014
0Apr 29, 2020 -
How do I show users which agents are following their tickets?
已发布的: May 30, 2014
0Mar 13, 2018 -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
已发布的: May 30, 2014
0Apr 1, 2019 -
How do I make clear in email notifications to agent followers that they don't need to respond?
已发布的: Jun 2, 2014
0Jun 2, 2014 -
Creating Effective Custom New Ticket Contact Forms
已发布的: Feb 10, 2022
0Jan 26, 2023 -
I'm having trouble with translated words appearing in the wrong order
已发布的: Jun 3, 2014
0Mar 13, 2018 -
Ticket followers replying by email is going to the user not the agent
已发布的: Jun 3, 2014
0Nov 9, 2017 -
I'm having a trouble with users being unable to add attachments to tickets
已发布的: Jun 10, 2014
0Mar 13, 2018 -
How do I stop bounces and Out of Office messages being turned into tickets?
已发布的: Jun 10, 2014
0Mar 13, 2018 -
How do I convert a normal user to an agent?
已发布的: Jun 11, 2014
0Mar 13, 2018 -
Why aren't Community Channels showing up on my portal?
已发布的: Jun 11, 2014
0Sep 10, 2019 -
I'm having trouble changing the order of messages displayed on a ticket
已发布的: Jun 13, 2014
0Mar 13, 2018 -
Why is some of my agent interface missing?
已发布的: Jun 26, 2014
0Mar 13, 2018