跳到主要内容

How do I link to an individual ticket? - 知识库 / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How can I quickly copy and share Ticket information?

How do I link to an individual ticket?

作者列表
 

Question:

Is there a way to send someone a link to a particular ticket in Deskpro?


Answer:

Close all other tabs apart from the ticket you want to link to, and then copy the URL in your browser address bar:

 

 

When another agent on your helpdesk clicks the link, it will open that ticket, provided they are logged in.

Note this will not work with someone who doesn't have an agent account on your helpdesk.

Another quick way to refer to a particular ticket is to use the ticket ID. Mouse over the ID and click on the yellow clipboard icon to copy the ID to your clipboard.

 

If you want to refer to a ticket by its ref code, first click the ID to display the ref code, then click the yellow clipboard icon.

有帮助 没有帮助

186 人中 99 人认为这个页面有帮助

Comments (1)

Barry
I would expect that when a website link, ticket id, or ticket ref code is entered/pasted in a reply, note, or chat it becomes a clickable link. I would also expect the ticket id copy button to be able to return a http link instead of just text.

添加一条评论

请登录或注册以提交评论。

是否需要密码提醒?