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帮助中心
指南
On-Premise Controller
Troubleshooting
Problem Checker
Instance Problems
WARNING You're browsing the documentation for an old version of Deskpro. Consider updating to
Deskpro Horizon
.
Legacy - Sysadmin Guide
Legacy - Admin Guide
Legacy - Agent Guide
Developers
Reports Guide
On-Premise Controller
Agent Guide
Admin Guide
On-Premise Controller
Admin Guide
Agent Guide
On-Premise Controller
Reports Guide
Developers
Legacy - Agent Guide
Legacy - Admin Guide
Legacy - Sysadmin Guide
查看所有的指南
Introduction
Overview
What is the On-Premise Controller?
Requirements
What is Deskpro On-Premise?
Hardware Requirements
Operating System
VM and Cloud Images
Installation
Installation
Which version should I use?
Install on Linux
Linux Prerequisites
Run the OPC install script
Install on VMWare
VMWare Prerequisites
Install on VMWare ESXi
Install on VMWare vSphere
Install on Virtualbox
Install the Virtualbox OVA
Install on Proxmox
Install the OVA on Proxmox VE
Install on Hyper-V
Install the Hyper-V OVA
Install on Windows
Windows Prerequisites
Installing on Windows
Using the OPC
Accessing the OPC Web interface
Using the OPC command
Using the OPC
Updating the OPC
How do I revert to an earier instance version?
Setting the timezone on the OPC
Disable local MySQL when using remote services
Decisions
Instances
Creating an Instance
Via the OPC
Via the CLI
Importing my older Deskpro version into the OPC via URL?
Activating my License during Installation
Creating a Test Instance
Managing an Instance
Checking for updates
Adding or Removing a Domain
Updating an Instance
Adding an SSL Certificate to my Instance
Adding a Trusted Proxy IP to my Instance
Changing the Elasticsearch Index
Changing the file storage location
Updating the time zone for an instance
Deleting an Instance
Via the CLI
Clustering
Overview and setup
Overview of clustering in Deskpro
How to initialize a new cluster
Node Management
I want to reset an exsiting node
I want to remove a node from my exsiting cluster
I want to remove helpdesk data from a node
I want to re-initialize my cluster
Advanced guide on setting up a standby node using a SSH keypair
Failover methods
Main node unavailable
Manual failover
Main node online but not working correctly
Cluster tools
Running a manual cluster sync
Review a clusters status
How to add a node for high availability
How to add a node for load balancing
External services
Using Amazon S3
Using an external database [Manual]
Using an external ElasticSearch service
Configuring Deskpro On-Premise to work with MySQL replication
Backups
Via the GUI
OPC Global Backup Config and Instance Overview
Instance Backup Settings and Configuration
Restoring a Backup
Via the CLI
Backing up your instance
Manual Backups
External Backups
Considerations for External Backups
Troubleshooting
Problem Checker
What is the Problem Checker?
Enabling email notifications for the problem checker
OPC Problems
Disk Space
Swap Memory
5-minute Load Average
OPC Version
WebGUI SSH Disabled
Secure Access for Host Header Requests
Remote Support is enabled
Firewall status
Unattended upgrades not enabled
SSL Expiry
Server reboot required
Instance Problems
Problem checker showing "Unable to connect to instance replica"
Database Connectivity
Elasticsearch Connectivity
Instance Deskpro Version
Database Replication
Cron jobs
Container Status
Elasticsearch Index Tenancy
Database permissions
Cron is paused
S3 bucket policy is incorrect
S3 credentials have not changed
Not enough space for backups
Backup failed
Deleting old backups failed
SSL expiry
Database version
List of problem checks and their urgency
Limit of total fields has been exceeded
Decisions
What are decisions?
General Issues
Debugging "deskpro_admin@localhost; Permission denied" errors
How can an agent access an instance they are locked out of?
Generating an OPC diagnostic report
How do I reset the On-Premise master password?
I've lost admin permissions and I'm locked out of Deskpro On-Premise
MySQL "writing file" error
How do I reset the OPC master password in Deskpro On-Premise?
How do I enable remote terminal access for Deskpro support?
Disable Container Caching
Starting and stopping containers / cron in Deskpro On Premise
Email settings show "Your account details are incorrect" when using Office365
Email processing not working and exchange is showing an invalid_grant error
Error when migrating from an earlier version of Deskpro
Error when trying to perform a task on the OPC
Seeing "Failed to delete backup" when trying to remove backups in the OPC
Viewing running OPC jobs and managing them
Accessing service information pages
Docker rate limiting
Gathering Telemetry Traces
You have requested a non-existent service "portal_validation"
Error Logs
Instance Error Logs
OPC Error Logs
Database
Binary logs
Reclaiming disk space from the database
Advanced Configuration
Firewalls and Networking
Changing your IP address
Limiting the OPC and instances to specific IPs
Reverse Proxy Servers / CDNs
Configuring a NAT IP
Adding a custom trusted root certificate
Essential URLs
Port Requirements
Changing Docker Internal Network Subnets
Host Configuration
Enabling/Disabling Telemetry within Deskpro
Setting OPC access via a domain
Modifying PHP configuration
Upgrading OPC and instance to a specific version using CLI
Using a custom SSH configuration
FIPS support on Ubuntu Pro 20.04
Optimization
Database optimization
PHP performance optimization
Disk Management
How much disk space do I have available?
Increasing your disk space (Ubuntu)
Expanding your existing disk
Adding an additional disk
Growing the Logical Volume
Increasing disk space on the OVA
Growing your disk on Azure
ElasticSearch
Create indexes
Re-index
View indexes
Remove indexes
External ElasticSearch server
ElasticSearch authentication
Index reset
Indexing attachments
Database
Modifying MySQL configuration
Encrypting MySQL
Web
Adding custom Nginx configuration
Advanced instance setup and configuration
Migration of data from Zendesk to Deskpro
Migration of data from Spiceworks to Deskpro
Horizon Upgrade
Introduction
Upgrade from Legacy to Horizon
Upgrading for Windows customers
Basic Guides
Preparing your v5 server
Import over SSH
URL Export
dputils Method
Manual Export
Windows in-situ update
In situ database update
Configuring an External MySQL Server
Configuring an External ElasticSearch Server
Final Steps
OPC and Docker
Deskpro container image
About the Deskpro container image
Run Modes
Configuration with Environmental Variables
Runtime Configuration
Logging
Debugging / Troubleshooting
Operating the HTTP service
Running background tasks in different containers
Example: Running Deskpro with Docker Compose
Updating Deskpro
Instance Problems
在 Problem Checker 中
作者列表
已发布:
2022年6月29日
These issues are related to a specific instance running on your OPC.
有帮助
没有帮助
Instance Problems 中的页面
Problem checker showing "Unable to connect to instance replica"
作者列表
LS
Lewis Stonier
已发布:
2022年7月14日
最后更新:
2023年1月30日
Database Connectivity
作者列表
已发布:
2022年6月29日
最后更新:
2022年7月13日
Elasticsearch Connectivity
作者列表
已发布:
2022年6月29日
最后更新:
2022年7月13日
Instance Deskpro Version
作者列表
已发布:
2022年6月29日
最后更新:
2022年7月13日
Database Replication
作者列表
CR
Chris Robinson
已发布:
2022年7月5日
最后更新:
2022年7月13日
Cron jobs
作者列表
CR
Chris Robinson
已发布:
2022年7月12日
最后更新:
2022年7月12日
Container Status
作者列表
CR
Chris Robinson
已发布:
2022年7月12日
最后更新:
2024年3月15日
Elasticsearch Index Tenancy
作者列表
CR
Chris Robinson
LS
Lewis Stonier
已发布:
2022年11月23日
最后更新:
2022年11月23日
Database permissions
作者列表
CR
Chris Robinson
已发布:
2023年1月26日
最后更新:
2023年1月26日
Cron is paused
作者列表
CR
Chris Robinson
LS
Lewis Stonier
已发布:
2023年1月30日
最后更新:
2023年1月30日
S3 bucket policy is incorrect
作者列表
CR
Chris Robinson
LS
Lewis Stonier
已发布:
2023年1月30日
最后更新:
2023年1月30日
S3 credentials have not changed
作者列表
CR
Chris Robinson
LS
Lewis Stonier
已发布:
2023年1月30日
最后更新:
2023年1月30日
Not enough space for backups
作者列表
CR
Chris Robinson
LS
Lewis Stonier
已发布:
2023年1月30日
最后更新:
2023年1月30日
Backup failed
作者列表
CR
Chris Robinson
LS
Lewis Stonier
已发布:
2023年1月30日
最后更新:
2023年1月30日
Deleting old backups failed
作者列表
CR
Chris Robinson
LS
Lewis Stonier
已发布:
2023年1月30日
最后更新:
2023年1月30日
SSL expiry
作者列表
LS
Lewis Stonier
已发布:
2023年1月30日
最后更新:
2023年1月30日
Database version
作者列表
CR
Chris Robinson
已发布:
2025年4月30日
最后更新:
2025年4月30日
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List of problem checks and their urgency
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