Via the CLI

Error logs within the On Premise Controller are separated per instance and per service.

You can find the error logs within your server at the following path:

/opt/deskpro/data/instances/{instance_id}/logs/{service}
 copy

The {instance_id} is the Instance ID of your helpdesk and the {service} is the service you would like to check the logs for, such as deskpro, nginx etc.