How do I setup access to the on premise controller with a domain name?
Navigate to "Settings" from within the OPC main menu.
In the "Access" card, you have the option to add a domain, this uses the same information as required when adding a domain name to a helpdesk instance.
Here you can specify which domain name you want to use.
The domain name used for the OPC cannot be the same as one that is used for an instance. You can use a unique subdomain for the OPC and instance names.
You then have the dropdown box to specify how you want to secure the domain, currently Deskpro supports the following three methods:
Self-Signed - This will require users to bypass a browser security warning when accessing the domain you are adding.
LetsEncrypt - This will use the LetsEncrypt service to generate an SSL certificate, you will need to supply a contact email address and agree to LetsEncrpyt's terms and conditions.
Custom SSL - If you have a custom SSL certificate you can add the RSA public and private key pair to add the certificate to your instance.
Once you have added the information required, click "Save changes" to apply the domain name to your on premise controller.
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