Nhãn tìm kiếm - Deskpro Support
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Add confirmation dialog on Discard Draft button
Clicking on Discard Draft by accident is frustrating when you have spent several minutes typing a me...
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Show ticket Status in Notification Area
I often get Agent Notifications in the browser about tickets that have been Resolved; this is not vi...
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Ticket description and attachments on ticket level
When a ticket is created, the message should be treated as a ticket description and attachments as t...
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Ticket Interface to always show top client information
It would be very ideal if you can change the ticket view interface that the top part of the ticket w...
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Creating multiple tickets at once
The idea is to create multiple tickets by - copying a list of multiple user accounts - choosing a ...
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Customizable Ticket Reference for Departments
We have a couple of departments and would like to be able to have unique ticket references for each ...
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Create linked ticket for Macro
I would like to see the ability to create a linked ticket from a Macro and have it run a sub routine...
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Create a check list for a workflow in ticket interface
I want to be able to add a function where can add a check list for example: We select a workflow t...
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Ability to see to whom the USER addressed emails that were imported into the system
We would like to see some kind of visual indicator for the addressees of an email sent by a USER. T...
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Ticket Creation by Note Only
Right now, when all reply permissions are turned off for a user, they can still send a reply with th...
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Reports to track ticket deflection
In order to leverage the value of self-service information finding in the Knowledgebase, it would be...
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Custom fields on ticket message in agent interface
As we are using Deskpro as an complete Support Ticket system for a Complete CRM to our Customers. It...
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Load-balanced ticket distribution
The Round Robin ticket distribution is a good start, but it falls short when you have team members t...
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Ability to disable closing a ticket function when clicking on an already highlighted ticket in the list pane
I have made this same mistake way too many times, that I clickied on a ticket in the list pane, thou...
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Ticket Billing Charge URI incorrect
API Documentation for ticket billing charges is not correct. URI Listed: /ticket/{ticket_id}/billing...
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Reverting between Ticket escalation - Ticket on hold causes error
When creating a Ticket escalation, and using the "Ticket on hold" demand, all is good. But if you ch...
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API - create ticket with note
Hi, would be great to enable the API to create tickets only with note attached, not messages. Right ...
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Automatic transfer of chat transcript to an specific agent's ticket pool or email
Hello, I work at Leddartech (leddartech.com) and we use Deskpro as our main support tool. A lot of ...
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Ability to display a special note in a ticket
We would like the ability to display a highlighted, always viewable note for a ticket, user, and/or ...
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Create new ticket using a macro
I have created a macro that populates all info needed for a repetitive "New" ticket, however there d...
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Ability to set the column width in ticket views
I would like to have the ability to set the column widths in ticket views. When adding additional co...
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Agent Interface Counts for tickets and tasks
Some agents may like to see, as it presented, the number of ticket and issue present on the system (...
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2 or more "New Ticket" Windows
We want 2 or more "New ticket" windows open with different Email/Reply/Note information. Situation:...
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Icons to show extra information on agent replies to tickets
When viewing a ticket, the agent can see the date, time (etc) of the reply by hovering over the time...
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Name adding
If I add a new ticket and I switch back and forth between message and note for every switch to note ...