Nhãn tìm kiếm - Deskpro Support
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Start Ticket in Agent Interface via URL
Our agents frequently need to start Deskpro tickets while working in our in-house customer support a...
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Download ticket as PDF without agent notes
It is currently possible to download an entire ticket as PDF. I find this very useful in some situat...
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Hiding the Ticket language field
It would be nice to be able to hide the ticket language field using the department layout settings, ...
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Separate SLAs in Ticket overview
Please don't output all SLAs of a Ticket as one string, but rather use a comma to separate them.
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Possibility to add files to a reply or a note when they are edited (like when i create them)
Hi, if I create a ticket, a replay or a note, I can add files to it. Wen I have to edit them, than t...
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Show number of replies by Agent or by User in the ticket overview
It would be nice to be able to show the number of agent replies a ticket has (and maybe also how oft...
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Emphasize Ticket Categories/Types
Currently tickets categories are just an optional field. We have had good experiences with Issue Typ...
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Message ordering in split interface to match message ordering in ticket interface
It would be nice if the order of the messages in the split ticket interface matched the ordering set...
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Column Resizing (Agent)
I would request that we have the ability to either set the size or dynamically resize the columns in...
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Previous tickets tab
There should be a tab in the ticket window for 'Previous Tickets' that will show you a list of all t...
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Being able to view critical information on an organization on a ticket
It would be helpful to have some sort of interface for displaying critical information about a parti...
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Show Deskpro ticket status in JIRA
If possible, the status of the linked Deskpro ticket should be displayed in JIRA, just like other li...
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Ability to find DeskPro tickets with linked JIRA issues
With the JIRA integration I can link tickets, but there is no way to see in the list pane which tick...
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Filtering/sorting for organization/user tickets lists
It would be helpful to know what the default sorting for an organizations tickets are. It doesn't se...
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Option to move add time controls on Tickets to top of section
On a ticket with a lot of time added / tracked, the number of entries can move the controls to start...
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Organization/Ticket List would like more information on list
When looking at past tickets listed for an organization I would like to be able to see more: Perhap...
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Minor change for email details display drop down from ticket time location
Right now hovering over the ticket time, will display the time of the email but more importantly who...
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Reordering ticket list
It would be nice if the sorting of the tickets was possible by clicking on the headers like Subject ...
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Reordering possibility of the opened ticket tabs.
It would be nice feature if the tabs of the opened tickets could be reordered by dragging with the m...
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Collapse possibility of the PROPERTIES section
In case of a huge number of customs fields the PROPERTIES section of the tickets can be too long. I...
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Show the date and time of the answers in the communication thread
It would be perfect if the date and time of the agent's / user's answer can be seen in the mobile ...
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Add new setting for agent's: "Default Ticket Reply Type"
Please could you add a new setting for Agents in their personal preferences to be able to set their ...
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Unable to send ticket when dragging and dropping an attachment from within another ticket
Dragging and dropping an attachment from within a ticket to a reply (same ticket) renders the 'Send ...
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Using the same intelligent search module for linking tickets like the used one at the merge feature
It would be much more convenient if we could use the same functionlity search module which is used f...
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I want to be able to create a user while creating a ticket on the Mobile App
In the WebApp it is possible to create a new user while creating a new ticket. The MobileApp doesn't...