Nhãn tìm kiếm - Deskpro Support
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How do I make a reusable checklist of things to do within a ticket?
Question: We have some tickets which require a long series of subtasks each time they are created: f...
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Task Lists or Tags
It would be great to have the ability to create a list of tasks or tag them then maybe down the left...
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Task criteria in ticket triggers
It would be helpful if there was criteria for tasks in ticket triggers. We'd like to be able to sto...
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Show Count badges/bubbles only when > 0
I noticed it when looking at the task list. It is just an endless row of blue badges regardless of t...
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Task handling improvements
I'd like to be able to drag and drop tasks within the ticket form. Moreover an option (check box) t...
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Task Dates
Is there any possibility to see changes to tasks which are linked to a ticket actually show up in th...
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Zapier Trigger for New Tasks
It would be great if Zapier had a trigger option for new tasks created within an existing Deskpro ti...
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Add the ability to report on tasks linked to tickets
For reporting: We'd like to extract how many tasks are created per ticket and who was this ticket fr...
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New Tasks Notification shown, even though task has been completed
Even if there are no due or over due tasks for a user, there is still a red notification dot in the ...
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TASKs in the mobile app
It would be very useful if the tasks can be checked / listed in the mobile app also.
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Ability to write descriptions about tasks created on the helpdesk
It would be great if Deskpro had a WYSIWYG editor to write description about the tasks created.
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Ticket Number on Task Reminders
I love this feature of Deskpro that reminds you of Tasks that are due on the day they are due. I hav...
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Ability to send reminders about Tasks as they are Due, rather than Daily
Would like to be able to set a reminder for a task, and have Deskpro email agent 15 minutes before t...
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Add 'Relative Date' to a Trigger Action for Tasks
The 'Create Task' trigger action would be a lot more useful if a relative date could be used, such a...
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Agent Interface Counts for tickets and tasks
Some agents may like to see, as it presented, the number of ticket and issue present on the system (...
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Customizable Checklists that can be inserted into a ticket interface
It would be great if there was a way to set up different, reusable checklists (similar to snippets) ...
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Public tasks should be visible only in the ticket scope
Public tasks linked to a ticket are visible to all agents. It would be great if they were visible on...
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Tasks visible to clients (by agent choice) based on ticket
Currently tasks associated to a ticket are only set to visibility as public (viewable by agents) and...
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Task creation usability enhancement
When you add a task, and press the enter key, a new line is added to the task window. However, your ...
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Sync Deskpro tasks with iCal, Google Cal?
I don't know how possible it would be, but I would love to see this feature.
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Create Recurring Tasks Option
We'd like the ability to create recurring tasks, choosing the frequency at which these tasks get gen...
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Repeating Task or Ticket
I want my team to do a certain task every hour (specifically at night). It would be useful to creat...