Nhãn tìm kiếm - Deskpro Support
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Show support hours and current time on portal
It would be great if we could prominently display the hours that support is provided between, and th...
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User Dashboard on user portal
A user dashboard would be a nice feature to have. When users log in, they can get an overview of the...
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cc: Field in User Interface Should Accept Semi-Colon as well as commas
When submitting a help desk ticket in the user interface, and adding multiple cc: participants, user...
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Parent/Child Companies
Currently a user can be a manager of a company and view the tickets via the portal. It would be goo...
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Force users to acknowledge Knowledgebase (KB) article suggestions are read before ticket are submitted
Right now, users can easily ignore reading of the KB articles suggested by Deskpro. Can you implemen...
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Be able to view feedback you or your agency has submitted
Toolkit group uses deskpro for their work orders. I am the administrator for my service, however ot...
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Adding custom tabs...
Any chance we can have an easy way of creating our own tabs to go alongside Knowledgebase, Download,...
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Mobile version of portal does not include a "lost password" link
[mobile issue only] We have embedded our ticket form into an external website. However, when someon...
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Turn a feedback in to a ticket
Not seen a way to do this but that would be really useful.
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Subscription to 'News catgeories' please!
A voluntary email subscription to news categories (channels) would be good to see in the same way yo...
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Secure emails & Customer communications
Helpdesk are a focal point for password resets, new account creation and many tickets contain confid...
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Email Template: "Comment Deleted" template is incorrect
We're running DeskPro #356.1. The 'Comment Deleted' template erroneously sends the user a 'Your comm...
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Make sort order and pre-select configurable in user's ticket overview
We’d like to configure the default values for the preselected view (in the dropdown) and the sort or...
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Better management of the categories
It would be nice to be able to : - change the parent of an existing category - give an existing cate...
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Multiple Organisation view access for certain Users
It would be nice for certain users to see tickets logged by other organizations. For an example, acc...
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Subscribe to News posts
Hello,<br /><br /> <br /><br /> Can you please add the ability for users to subscribe to the News se...
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Would like portal dropdown category lists to have the search feature
I would like the drop down selection categories in the portal to have the same search feature that t...
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Give Users Service (Support) Credits to use as part of their support contract
Add the capability for a support organization to allocate service or support credits a user can use ...
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Play a sound for a user when an agent answers a live chat
It should be great if you can add the feature to play a sound for the user when the agent answer in ...
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Tasks visible to clients (by agent choice) based on ticket
Currently tasks associated to a ticket are only set to visibility as public (viewable by agents) and...
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Ability to customize satisfaction survey questions
In email footers, the satisfaction tool from Deskpro asks a simple question to users. Once users cli...
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Transfer article comment to ticket queue
When a comment is left on the article/download board, you have no other option but to reply to the u...
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Delegate the maintenance of Knowledgebase articles to non-Agents
It would be useful if the maintenance of Knowledgebase articles could be delegated to subject-matter...
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Agent is typing response
Is it possible to enable some sort of setting that when an agent is typing to a customer (chat) that...
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HTML code "instant view"
Hello everyone, I'm new with Deskpro and have only gone with it as far as the end of one free trial ...