Nhãn tìm kiếm - Deskpro Support
Noises for notifications for tickets or IM
Feature that allows the user to turn on a visible; or Audible Notification - just like chat - when a...
Selecting between Chat & Ticket in website widget
When clicking help button, it is recommended to select whether you want to start chatting or create ...
Ability to add company logo to chat widget
Option to add logo to customize branding of chat widget further e.g instead of agent name/title add ...
Ability to change chat widget appearance based on whether agent is available or not
Further customization to chat widget based on whether agents are online or not e.g if no agents are ...
Allow push-message via the live chat system
If we know users through the live-chat system it would be good to be able to push-message groups of ...
More information on incoming chat pop up screen for agents
Ability to display more information on this screen such as language of the user.
Changing the font family-color of the chat/ticket widget.
The feasibility of changing the font in site chat widget
Allow blocking of domains at chat level
We would like to block certain domain elements from using the chat request / have domain validation ...
Add ability to select certain times of the day for chat to be available.
I would like to have the ability to set hours for chat to be on and off.
Insert KB article into Chat
Looking for the ability to insert a KB article link or the entire content of a KB article into a cha...
Customize update chat message for agents
I have just scheduled an update of Deskpro and a chat was created to everyone with this message: War...
Ability to redirect chat depending on the Agent language
I have english only and french only agents, I would like them to not receive external Chat request t...
Admin able to sign agents out of chat
Prior to the major Deskpro upgrade, the system provided an admin with the ability to sign into the A...
Play a sound for a user when an agent answers a live chat
It should be great if you can add the feature to play a sound for the user when the agent answer in ...
Chat fields required to help with chat reporting
Would it be possible to prompt agents that have finished a chat to fill in the fields that are defin...
I want to be able to set a Users name and email automatically in the Chat Widget
I would like it to be possible for me to set the Name and Email automatically in the Chat Widget whe...
Chats linked to existing tickets from Chat Interface
Allow a chat to be linked to an existing ticket. Use case: customer starts a live chat asking anothe...
XMPP support for Live Chat
It would be great to allow agents to interact in live chats via their regular IM client using XMPP. ...
Agent is not available for chats by default
If there is an agent who only monitors other agents, or don't want to participate in chats at a...
Expose online/offline status by department in live chat
Ability to disable or turn off the "Upload a File" feature in chat
We need an ability to disable all Add or Upload file features, as part of effort to prevent potentia...
Personalise chat ringtone for agents
The ability to personalise the ringtone for incoming chat alerts
Ability to open a chat with an agent-side
You will realize the possibility of opening a chat agent. For example: If the user is currently logg...
Agent Instigated Chat
Is there a function where we can send a link to customers so they can chat with us on there, and hav...
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