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7 search results for "On Hold"
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On hold until date
We really miss a function to put a ticket on hold until a certain date. The idea is that it is possi...
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Reverting between Ticket escalation - Ticket on hold causes error
When creating a Ticket escalation, and using the "Ticket on hold" demand, all is good. But if you ch...
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Ability to set date and time to 'On Hold' status
Both our previous ticket systems had a way to set a date and time to the 'Hold' function so that whe...
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Allow filters to filter on ticket not on hold
Right now it is possible to add a filter condition for tickets on hold, but not tickets which are no...
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On hold in reporting
We would like to see the option to generate a report for on hold tickets to be able to see how long ...
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On Hold until specific date time
When setting a ticket on hold it is generally for some known period of time. For example a request ...
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Filters - On Hold
You have an option to show tickets on hold.... Can you have an option to have a filter that does not...