Nhãn tìm kiếm - Deskpro Support
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Schedule Report Email Template
Is it possible to customise the email sent when we schedule reports? ie. to include the report in th...
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Support .msg files being forwarded to the helpdesk from Outlook
We are currently experiencing problems when forwarding an email to the ticket system to create a tic...
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Remove Signature
Can we add a way to automatically remove Agents signature when the tickets are replied by e-mail, kn...
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New E-mail features
Sometimes (quite often) it occurs that a client sends his mail to my private mail address however th...
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Action code for a CC
It would be great if an email action code could be added to the system that adds CCs to tickets. Si...
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Send secure links to documents rather than the documentn themselves when emailing a user
I want to avoid attaching documents to emails for data security reasons. I would like to place the d...
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Screenshots not showing in Emails
When we send an E-Mail with an embedded Screenshot to a User in a different Company who is also usin...
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Feature to redirect email
Feature to redirect email. For example, when user A sends an email to Deskpro, Deskpro then redirect...
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Adding support for O365 Protected messages
Some of our customers are using protected messages in Microsoft 365 to send support requests.<br /> ...
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Alerts for incoming email processing errors
It would be helpful if you could create an alert when an email fails processing. Currently if an in...
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Add a method to identify the original recipients of an EMAIL imported into DeskPRO
We would like to have some way to find out who the original recipients (To and CC) were of an -email...
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delaying emails
It would be good if you could set a delay between a ticket reply being updated and an email actually...
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Plain Text Email from Ticket Replies
I would like an easy way to switch outgoing email fomats between HTML and plain text (ideally a che...
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Allow <pre> html tags in the message body of user replies
At the moment, html <pre> tags are stripped from the user replies. As an IT agent, we love being ab...
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Send a notification if an attachment is stripped out of an incoming email due to disabled file types.
We would like to use the feature that limits email attachments to specfic file types. However if an...
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Determine how often agents send emails when creating ticket in agent interface
I’d like to be able to report on how often agents send a message when creating a ticket. I have the...
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Option for admin not to send email when updating agent password.
As an admin, when you use the option to update an agent password, an email is automatically sent to ...
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Replace 'Department title' with 'Department title for users' for email template variables
We're setting up an out-of-office reply for our holidays and are using an email template for that. A...
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Email confirmation receipt
When sending an agent response, would like to have confirmation that the customer has read the email...
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Copy of email via trigger should be included in the relevant ticket
When an email is sent to the user as part of a trigger, we would like a copy of that email to be inc...
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DeskPro badly needs a Reply option / Recipients can get spammed with only Reply to All
Hi, Can you add a feature so we can only reply to A: The Ticket Lead contact B: Even better any par...
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Send the admin a notification when e-mail is rejected
Hello, it is useful for the help desk admin to get a notification per e-mail when an incoming e-mai...
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Ticket creation date should be that of email receipt date
Using our Outlook mailboxes, our agents frequently drag and drop emails from their personal accounts...
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Add an option to automatically display inline responses in ticket messages and ticket notification emails
We've recently had a couple customers start responding to a lot of messages inline. While the Deskpr...
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Email replies to notes show as replies, want to be notes
We are looking for a way to make it so when an agent email replies to a note, the agent's reply is a...