Skip to main content

Trigger criteria for null or blank - Phản hồi / Feature Request - Deskpro Support

53

Trigger criteria for null or blank Collecting Feedback

When creating a trigger if a field is optional it would be nice to be able to say If the field is null then do this. Ex. A new ticket being created by agent in the agent interface, and they forget to set a "Priority' and it is left blank. A trigger could be created to say If the 'Priority' is blank then set it to 'Normal' rather than If the priority is not Low, and Priority is not Normal, and Priority is not high then make the priority normal

Comments (1)

Christian
This wold be a great to track Agents that are forgetting to fill in fields and this information could be used for coaching/training.

Thêm nhận xét

Please log in or register to submit a comment.

Need a password reminder?