Phản hồi - Deskpro Support

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Status change

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Activity

Export Triggers Data to a CSV file

Planning Collecting Feedback

1

Icons to show extra information on agent replies to tickets

Planning Collecting Feedback

0

A more mobile friendly version of live chat

Planning Collecting Feedback

2

Show device that user is using for Live Chat (e.g. mobile, tablet, desktop)

Planning Planning

0

2 or more "New Ticket" Windows

Planning Collecting Feedback

0

Agent Interface Counts for tickets and tasks

… Collecting Feedback

3

Agent Interface counts presented

Planning Collecting Feedback

0

Reporting API improvements

Planning Collecting Feedback

0

Re-sizing columns in the list view

Planning Collecting Feedback

1

Filter name as list view tab title

Planning Collecting Feedback

0

Ability to set the column width in ticket views

Planning Collecting Feedback

0

Ability to set Parent and Child for an Organisation

Planning Collecting Feedback

0

Create new ticket using a macro

Planning Collecting Feedback

0

Ability to display a special note in a ticket

Planning Collecting Feedback

2

Regex matching groups in triggers

Planning Collecting Feedback

0

Automatic transfer of chat transcript to an specific agent's ticket pool or email

Planning Collecting Feedback

0

Feature to handle different types of user replies

Planning Collecting Feedback

0

Make a person a manager of an organization using the API

Planning Collecting Feedback

0

API - create ticket with note

Planning Collecting Feedback

0

Customer Reports

Planning Under Review

0

Deskpro app notifications

Planning In Development

0

Add variable to use 'Current assigned agent'

Planning Collecting Feedback

0

Display all open tickets for organization

Planning Under Review

1

Ask for feedback every Nth ticket...

Planning Under Review

0

Calendar view, ticket scheduling

Planning Collecting Feedback

2

Ability to set a default e-mail name, of each account

Planning Under Review

0

Add an attachment reminder ala Gmail

Planning Under Review

1

Twig logic tags in snippets

Planning Collecting Feedback

0

Macro hot key

Planning Under Review

0

Option to Show Organisation Contact Details on Person Screen

Planning Under Review

1

Feedback button visibility

Planning Under Review

0

All fields on Ticket shown in Agent Interface without having to click on more

Planning In Development

0

Resend Message Option

Planning Under Review

0

Network Drive/UNC path links in KB articles

Planning Collecting Feedback

0

Set Ticket Due Date

Planning Under Review

1

Ability to send reminders about Tasks as they are Due, rather than Daily

Planning Collecting Feedback

1

Initial Response notification from user to agent

Planning Collecting Feedback

0

Add Not On Hold to Custom Filter Criteria

Planning Under Review

0

Ticket Number on Task Reminders

Planning Under Review

1

Option to Disable Agent IM

Under Review 2 năm Collecting Feedback

3

Let the agent know when the department was bcc'd and not the recipient

… Collecting Feedback

1

Viewing agent-only notes

Planning Under Review

2

Add time and\or charges under the properties tab.

… Collecting Feedback

0

Ability to CC (carbon copy) through JSON API

… Collecting Feedback

0

See and select tickets from within the Reporting menu

… Collecting Feedback

0

Adding in "The user has been waiting for..." to Type list for Ticket SLAs

Planning Under Review

1

Ability to disable closing a ticket function when clicking on an already highlighted ticket in the list pane

Planning Collecting Feedback

1

Change author of articles

… Collecting Feedback

1

Load-balanced ticket distribution

Planning Collecting Feedback

1

Printing / saving PDF of a User Record

… Collecting Feedback

0