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Bug Report Design Feedback
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Bug Report Design Feedback
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Submit Feature Request
Bug Report Design Feedback
Likes
Title / Author
Trạng thái
Bình luận
Activity
35
Show device that user is using for Live Chat (e.g. mobile, tablet, desktop)
Chad
27 thg 9, 2016
Planning
0
37
2 or more "New Ticket" Windows
jasper
27 thg 9, 2016
Collecting Feedback
0
41
Agent Interface Counts for tickets and tasks
Lauren Cumming
26 thg 9, 2016
Collecting Feedback
3
35
Agent Interface counts presented
Lauren Cumming
26 thg 9, 2016
Collecting Feedback
0
44
Reporting API improvements
Aren Dowden
23 thg 9, 2016
Collecting Feedback
0
43
Re-sizing columns in the list view
Jeroen Geilman
22 thg 9, 2016
Collecting Feedback
1
38
Filter name as list view tab title
Jeroen Geilman
22 thg 9, 2016
Collecting Feedback
0
39
Ability to set the column width in ticket views
Eric VanTol
20 thg 9, 2016
Collecting Feedback
0
37
Ability to set Parent and Child for an Organisation
Chris Booth
19 thg 9, 2016
Collecting Feedback
0
35
Create new ticket using a macro
Lucas Williamson (TEKsystems)
16 thg 9, 2016
Collecting Feedback
0
63
Ability to display a special note in a ticket
Eric VanTol
16 thg 9, 2016
Collecting Feedback
2
38
Regex matching groups in triggers
Matthew Baines
15 thg 9, 2016
Collecting Feedback
0
30
Automatic transfer of chat transcript to an specific agent's ticket pool or email
Jean-Francois Landry
8 thg 9, 2016
Collecting Feedback
0
33
Feature to handle different types of user replies
Lauren Cumming
7 thg 9, 2016
Collecting Feedback
0
35
Make a person a manager of an organization using the API
Lauren Cumming
7 thg 9, 2016
Collecting Feedback
0
39
API - create ticket with note
guyot frederic
1 thg 9, 2016
Collecting Feedback
0
42
Customer Reports
Chris Brown
31 thg 8, 2016
Under Review
0
42
Deskpro app notifications
Philipp Bartsch
31 thg 8, 2016
In Development
0
38
Add variable to use 'Current assigned agent'
Lauren Cumming
26 thg 8, 2016
Collecting Feedback
0
68
Display all open tickets for organization
Eric VanTol
24 thg 8, 2016
Under Review
1
61
Ask for feedback every Nth ticket...
Sinclair, John
19 thg 8, 2016
Under Review
0
175
Calendar view, ticket scheduling
Szabolcs
16 thg 8, 2016
Collecting Feedback
2
29
Ability to set a default e-mail name, of each account
Kenneth
16 thg 8, 2016
Under Review
0
43
Add an attachment reminder ala Gmail
Jason
15 thg 8, 2016
Under Review
1
41
Twig logic tags in snippets
Jason Mulholland
29 thg 7, 2016
Collecting Feedback
0
57
Macro hot key
Andrew Weiss
26 thg 7, 2016
Under Review
0
47
Option to Show Organisation Contact Details on Person Screen
Chris Booth
26 thg 7, 2016
Collecting Feedback
1
42
Feedback button visibility
Kenneth
26 thg 7, 2016
Under Review
0
50
All fields on Ticket shown in Agent Interface without having to click on more
Andrew Weiss
25 thg 7, 2016
In Development
0
57
Resend Message Option
Chris Booth
19 thg 7, 2016
Under Review
0
23
Network Drive/UNC path links in KB articles
Kalin Kauppila
18 thg 7, 2016
Collecting Feedback
0
67
Set Ticket Due Date
Steven West
11 thg 7, 2016
Under Review
1
86
Ability to send reminders about Tasks as they are Due, rather than Daily
Steven West
11 thg 7, 2016
Collecting Feedback
1
36
Initial Response notification from user to agent
Chad
7 thg 7, 2016
Collecting Feedback
0
51
Add Not On Hold to Custom Filter Criteria
Brian Whitmore
7 thg 7, 2016
Under Review
0
59
Ticket Number on Task Reminders
Bill Gabay
6 thg 7, 2016
Under Review
1
55
Option to Disable Agent IM
Ryan Melville
23 thg 6, 2016
Collecting Feedback
3
33
Let the agent know when the department was bcc'd and not the recipient
Christian Mattart
22 thg 6, 2016
Collecting Feedback
1
43
Viewing agent-only notes
Martin Brule Jr.
15 thg 6, 2016
Under Review
2
33
Add time and\or charges under the properties tab.
Justin
24 thg 3, 2016
Collecting Feedback
0
43
Ability to CC (carbon copy) through JSON API
Mohamed
17 thg 3, 2016
Collecting Feedback
0
33
See and select tickets from within the Reporting menu
Chad
10 thg 3, 2016
Collecting Feedback
0
53
Adding in "The user has been waiting for..." to Type list for Ticket SLAs
Brian Whitmore
23 thg 2, 2016
Under Review
1
47
Ability to disable closing a ticket function when clicking on an already highlighted ticket in the list pane
CAC Helpdesk
11 thg 2, 2016
Collecting Feedback
1
36
Change author of articles
Stephanie
11 thg 2, 2016
Collecting Feedback
1
54
Load-balanced ticket distribution
Steve Miller
5 thg 2, 2016
Collecting Feedback
1
33
Printing / saving PDF of a User Record
Jeremy Budd
5 thg 2, 2016
Collecting Feedback
0
44
Attach file using the JIRA App
Andreas
2 thg 2, 2016
Collecting Feedback
2
45
Custom fields on ticket message in agent interface
Terje Jørgensen
29 thg 1, 2016
Collecting Feedback
0
42
Ability to disable sending chat transcripts to users
Chad
27 thg 1, 2016
Collecting Feedback
0