Question: I want to make sure all my agents connect to my Deskpro On-Premise installation securely via HTTPS, how do I add an SSL certificate to my Deskpro Instance?

Answer: From the OPC menu, go to the instance you want to add the SSL certificate to, and click Manage in the Access card:

Here you will have the domain listed and a dropdown box to specify which SSL option you want to use, currently Deskpro supports the following three methods:

Self-Signed - This will require users to bypass a browser secuirty warning when accessing the domain you are adding.

LetsEncrypt - This will use the LetsEncrypt service to generate an SSL certificate, you will need to supply a contact email address and agree to LetsEncrpyt's terms and conditions.

Custom SSL - If you have a custom SSL certificate you can add the RSA public and private key pair to add the certificate to your instance.

Once you have entered all the details, cilck Save Changes to update the instance with the SSL method you have added.