Söketiketter - Deskpro Support

186 search results for "2018"

I'm having a trouble with users being unable to add attachments to tickets

Using Deskpro
Tue, 10th Jun 2014 11:29 am

There are a number of admin settings which can prevent some attachments working. 1. In Setup > Sett...
How do I stop bounces and Out of Office messages being turned into tickets?

Using Deskpro
Tue, 10th Jun 2014 2:52 pm

Question: We use one of our ticket email addresses to send out a company newsletter. Some of the ne...
How do I convert a normal user to an agent?

Using Deskpro
Wed, 11th Jun 2014 11:28 am

Question: Someone I want to act as an agent in the helpdesk has been added as a user. How do I upgr...
Why aren't Community Channels showing up on my portal?

Using Deskpro
Wed, 11th Jun 2014 3:38 pm

Question On the user portal, the Community section is showing up, but no channels are available to s...
I'm having trouble changing the order of messages displayed on a ticket

Using Deskpro
Fri, 13th Jun 2014 5:41 pm

Question I want to change the chronological order that messages are displayed on a ticket, from new...
Why is some of my agent interface missing?

Using Deskpro
Thu, 26th Jun 2014 11:31 am

Question: When I log in to the agent interface, I find that one section of the interface isn't ther...
Why does cc'ing an agent on a ticket email create extra ticket?

Using Deskpro
Thu, 26th Jun 2014 1:06 pm

Question: An agent account was cc'd in on the email which created a ticket. But when the agent repli...
I'm having trouble receiving notification emails when I create a ticket

Using Deskpro
Thu, 26th Jun 2014 1:21 pm

Question: I'm trying to test email notifications. I make myself a test ticket and I don't get an em...
I'm having trouble with text formatting

Using Deskpro
Thu, 26th Jun 2014 2:52 pm

Question When I type into a certain ticket or article, all the text comes out weirdly formatted (e....
How do I link to an individual ticket?

Using Deskpro
Tue, 13th Oct 2015 4:15 pm
Comment (1)

Question: Is there a way to send someone a link to a particular ticket in Deskpro? Answer: Close a...
Is there a way to CC: someone into a ticket?

Using Deskpro
Tue, 23rd Sep 2014 6:23 pm

You can add a user to the ticket CC field - this means they will be copied in on ticket email messag...