How can I take screenshots in Deskpro?

Using Deskpro

Wed, 15th May 2013 2:13 pm

Using screenshots to answer customer questions can be a very quick and efficient way of responding. ...

I'm having trouble with an error: "Connection timed out" whilst upgrading

Using Deskpro

Thu, 22nd Feb 2018 1:46 pm

If you try to upgrade Deskpro and get an error with something like this: ... [EXCEPTION] GuzzleH...

Using Deskpro

Wed, 11th Jun 2014 11:28 am

Question: Someone I want to act as an agent in the helpdesk has been added as a user. How do I upgr...

Additional Services Additional Services FAQs

Tue, 16th Sep 2014 3:16 pm

We can provide interactive training for your agents and admins via screensharing technology. Option...

Using Deskpro

Tue, 21st Nov 2017 5:05 pm

Problem: I am getting the error "Invalid Redirect - Attempted to redirect to an offsite host." when ...

Using Deskpro

Fri, 25th Apr 2014 2:24 pm

You can customize the format that Deskpro uses to display dates and times in the Dates and Times sec...

Using Deskpro

Wed, 19th Nov 2014 10:49 am

There are two apps for authentication with Google accounts: Google Authentication is an older...

Using Deskpro

Thu, 5th Jan 2017 11:13 am

Deskpro has a multi-brand feature that allows you to create multiple user portals for the different ...

Using Deskpro

Mon, 22nd Jun 2015 4:46 pm

Question: One of our agents sent an email into ticketing, but then tried to recall it via Outlook. ...

Using Deskpro

Tue, 3rd Jun 2014 11:59 am

Question An agent who was following a ticket tried to reply by email to the agent who was assigned ...

Using Deskpro

Mon, 22nd Dec 2014 4:34 pm

Question: Some emails to my ticket email accounts are sent via eBay. Deskpro sometimes creates a ne...

Legacy: Getting Started Legacy: Getting Started FAQs

Fri, 25th Nov 2016 11:43 am

What is a Ticket Contact Form? Your Ticket Contact Form is a default feature in the User Portal tha...