Söketiketter - Deskpro Support
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I'm having a trouble with users being unable to add attachments to tickets
There are a number of admin settings which can prevent some attachments working. 1. In Setup > Sett...
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How do I stop bounces and Out of Office messages being turned into tickets?
Question: We use one of our ticket email addresses to send out a company newsletter. Some of the ne...
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How do I convert a normal user to an agent?
Question: Someone I want to act as an agent in the helpdesk has been added as a user. How do I upgr...
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Why aren't Community Channels showing up on my portal?
Question On the user portal, the Community section is showing up, but no channels are available to s...
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I'm having trouble changing the order of messages displayed on a ticket
Question I want to change the chronological order that messages are displayed on a ticket, from new...
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Why is some of my agent interface missing?
Question: When I log in to the agent interface, I find that one section of the interface isn't ther...
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Why does cc'ing an agent on a ticket email create extra ticket?
Question: An agent account was cc'd in on the email which created a ticket. But when the agent repli...
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I'm having trouble receiving notification emails when I create a ticket
Question: I'm trying to test email notifications. I make myself a test ticket and I don't get an em...
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I'm having trouble with text formatting
Question When I type into a certain ticket or article, all the text comes out weirdly formatted (e....
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How do I link to an individual ticket?
Question: Is there a way to send someone a link to a particular ticket in Deskpro? Answer: Close a...
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Is there a way to CC: someone into a ticket?
You can add a user to the ticket CC field - this means they will be copied in on ticket email messag...