Deskpro Support

Kontakta Oss

Using Deskpro

What limitations do the trial versions have?

Ben Henley

Published: 19 apr. 2016

0

8 nov. 2017
I'm having trouble with the subject of reminder emails

Ben Henley

Published: 2 nov. 2015

0

14 mars 2018
I'm having trouble disabling HTTPS

Ben Henley

Published: 9 dec. 2015

0

14 mars 2018
Finding a field name for User Auth Data

Ben Henley

Published: 14 dec. 2015

0

8 nov. 2017
I'm having trouble with an error: "The email address is already in use"

Ben Henley

Published: 6 jan. 2016

0

14 mars 2018
Gmail/Google Apps "modern security standards" email error

Ben Henley

Published: 18 jan. 2016

0

9 nov. 2017
I'm having trouble with an error: "imap_open() error" in logs

Ben Henley

Published: 19 feb. 2016

0

14 mars 2018
I'm having trouble with the Start Chat button

Ben Henley

Published: 10 mars 2016

0

14 mars 2018
How can I enable WiActs Single Sign-On?

Ben Henley

Published: 16 mars 2016

0

14 mars 2018
I'm having trouble dragging and dropping attachments from Outlook to Deskpro

Ben Henley

Published: 4 apr. 2016

0

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How do I change the number of news posts shown on the portal home page?

Ben Henley

Published: 4 apr. 2016

0

17 apr. 2018
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user

Ben Henley

Published: 12 apr. 2016

0

12 mars 2018
I'm having trouble getting CSV import to work on my Cloud trial

Ben Henley

Published: 19 apr. 2016

0

14 mars 2018
How do I make a reusable checklist of things to do within a ticket?

Ben Henley

Published: 16 okt. 2015

0

1 apr. 2019
I'm having trouble with being redirected to the wrong helpdesk address

Ben Henley

Published: 4 maj 2016

0

14 mars 2018
How do I embed individual knowledgebase articles in an external app or site?

Ben Henley

Published: 4 maj 2016

0

14 mars 2018
I'm having trouble with the agent interface displaying old tickets and notifications

Lauren Cumming

Published: 24 maj 2016

0

14 mars 2018
I'm having trouble with an error: "mistakes with form"

Ben Henley

Published: 25 maj 2016

0

14 mars 2018
How do I update my portal to the latest version?

Ben Henley

Published: 27 maj 2016

0

3 okt. 2019
How do I install the Messenger widget in Wordpress?

Lauren Cumming

Published: 22 juni 2016

0

9 okt. 2020
How do I install the chat widget in Shopify?

Lauren Cumming

Published: 22 juni 2016

0

8 maj 2018
How do I install the chat widget in Drupal?

Lauren Cumming

Published: 22 juni 2016

0

14 mars 2018
How do I install the chat widget in Joomla?

Lauren Cumming

Published: 22 juni 2016

0

14 mars 2018
How do I install the chat widget in Magento?

Lauren Cumming

Published: 22 juni 2016

0

14 mars 2018
How do I manage overriding widget and chat settings?

Lauren Cumming

Published: 22 juni 2016

0

17 sep. 2020
How can I improve email previews for certain mobile email apps?

Ben Henley

Published: 24 juli 2015

0

14 mars 2018
How can I translate Deskpro into my language or improve an existing translation?

Ben Henley

Published: 4 juni 2015

0

12 mars 2018
I'm having trouble getting variables in custom phrases to work

Ben Henley

Published: 9 juni 2015

0

14 mars 2018
How do I change the logo on the agent login screen?

Ben Henley

Published: 10 juni 2015

0

20 mars 2019
I'm having trouble with the round robin working properly

Ben Henley

Published: 18 juni 2015

0

14 mars 2018
How do I include ticket account addresses in emails?

Ben Henley

Published: 22 juni 2015

0

14 mars 2018
I'm having trouble with an Outlook message recall causing an email loop

Ben Henley

Published: 22 juni 2015

0

14 mars 2018
How do I disable keyboard shortcuts?

Ben Henley

Published: 25 juni 2015

0

20 mars 2019
What does marking a ticket as spam do?

Ben Henley

Published: 26 juni 2015

0

20 nov. 2018
Can I show the Satisfaction survey only for tickets in a certain department?

Ben Henley

Published: 29 juni 2015

0

12 mars 2018
I'm having trouble with poor performance or a slow agent interface on some computers

Ben Henley

Published: 29 juni 2015

0

14 mars 2018
Who gets my message when I reply to an email notification as an agent?

Christopher Nadeau

Published: 20 juli 2015

0

9 nov. 2017
How to display a ticket custom field in an email template or portal template

Ben Henley

Published: 16 juli 2015

0

31 jan. 2019
Can one user from an organization see all that organization's tickets?

Ben Henley

Published: 4 juni 2015

0

17 apr. 2018
How do I enable plain text ticket notification emails?

Ben Henley

Published: 24 juli 2015

0

14 mars 2018
I'm having trouble with an error: "Failure 0x51"

Ben Henley

Published: 29 juli 2015

0

14 mars 2018
How can I automatically respond to users to let them know our office is closed?

Ben Henley

Published: 14 aug. 2015

0

14 mars 2018
Do I need to reinstall On-Premise when my trial ends?

Ben Henley

Published: 14 aug. 2015

0

22 mars 2019
I'm having trouble with ticket counts displaying incorrectly after using the Reset Demo feature

Ben Henley

Published: 17 aug. 2015

0

14 mars 2018
How can I have different signatures in emails for tickets in different departments?

Ben Henley

Published: 11 sep. 2015

0

12 mars 2018
How do I filter users from an authentication source?

Christopher Nadeau

Published: 22 sep. 2015

0

14 mars 2018
How can I make agents record a solution for each ticket?

Ben Henley

Published: 13 okt. 2015

0

27 mars 2019
How do I link to an individual ticket?

Ben Henley

Published: 13 okt. 2015

1

2 sep. 2021
How do I find the ID number of a Deskpro field or other item?

Ben Henley

Published: 13 okt. 2015

0

1 apr. 2019
I'm having trouble making a custom report retrieve phone numbers

Ben Henley

Published: 13 okt. 2015

0

17 apr. 2018