Using Deskpro
-
Can I let users log in to Deskpro using their existing accounts from other systems?
Published: 26 jan. 2015
01 apr. 2019 -
How can I set up a simple request management process?
Published: 18 dec. 2014
014 mars 2018 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Published: 18 dec. 2014
014 mars 2018 -
How can I use the JIRA integration?
Published: 22 dec. 2014
014 mars 2018 -
I'm having trouble with emails sent via eBay not linking to original tickets
Published: 22 dec. 2014
014 mars 2018 -
Can I use Deskpro automation for integration with JIRA?
Published: 22 dec. 2014
09 nov. 2017 -
I'm having trouble adding agent names to the body of user notification emails
Published: 7 jan. 2015
014 mars 2018 -
I'm having trouble getting JIRA-related triggers to work
Published: 7 jan. 2015
014 mars 2018 -
How can I set different SLA response times for weekdays and weekends?
Published: 13 jan. 2015
014 mars 2018 -
Why are agent notes being included in email threads?
Published: 12 jan. 2015
09 nov. 2017 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Published: 13 jan. 2015
014 mars 2018 -
What are the default triggers for?
Published: 22 jan. 2015
014 mars 2018 -
How do I stop agent names appearing in the 'From:' field of emails?
Published: 26 jan. 2015
08 okt. 2019 -
How come my "1 day" SLA has a failure date 3 days away?
Published: 15 dec. 2014
09 nov. 2017 -
Can I import the tickets and other information from my legacy helpdesk?
Published: 26 jan. 2015
022 okt. 2020 -
How do I translate a custom phrase?
Published: 29 jan. 2015
014 mars 2018 -
How do I install the 'Resolve User Hostnames' app
Published: 30 jan. 2015
014 maj 2018 -
What resources are available for teaching agents to use Deskpro?
Published: 3 feb. 2015
01 mars 2018 -
How do I bulk delete tickets?
Published: 4 feb. 2015
09 nov. 2017 -
How do I set up a new user registration form?
Published: 9 feb. 2015
08 maj 2018 -
I'm having trouble getting embedded videos to work correctly
Published: 9 feb. 2015
014 mars 2018 -
Is time counted from when an SLA is applied?
Published: 10 feb. 2015
12 sep. 2021 -
How can I best manage out-of-office agents accounts?
Published: 1 apr. 2015
014 mars 2018 -
How do I delete all my test tickets?
Published: 15 juni 2015
012 mars 2018 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Published: 2 juni 2015
014 mars 2018 -
How do I debug an authentication app on Deskpro On-Premise?
Published: 9 okt. 2014
08 nov. 2017 -
How do I automatically tell users who submit tickets by email to use the portal?
Published: 16 sep. 2014
08 mars 2018 -
I'm having trouble with my new Gmail ticket account not sending email
Published: 16 sep. 2014
014 mars 2018 -
How do I add information to a ticket without emailing the user?
Published: 16 sep. 2014
014 mars 2018 -
How do I change the fields on the ticket form?
Published: 16 sep. 2014
01 apr. 2019 -
Can I see the Deskpro source code?
Published: 4 apr. 2016
09 nov. 2017 -
Can I keep my existing support email address?
Published: 23 sep. 2014
01 apr. 2019 -
Can I BCC: someone into a ticket thread?
Published: 23 sep. 2014
014 mars 2018 -
Is there a way to CC: someone into a ticket?
Published: 23 sep. 2014
09 nov. 2017 -
How do I automatically sort email that's forwarded into a single inbox?
Published: 24 sep. 2014
014 mars 2018 -
Can Deskpro send SMS text notifications?
Published: 25 sep. 2014
09 nov. 2017 -
I'm having trouble locking myself out of my helpdesk when changing the Auth & SSO settings
Published: 7 okt. 2014
014 mars 2018 -
I'm having trouble forwarding individual ticket messages to email
Published: 8 okt. 2014
014 mars 2018 -
How can I set up agent permissions, permission groups and department access?
Published: 15 sep. 2014
014 mars 2018 -
What are some Deskpro productivity tips for agents?
Published: 28 okt. 2014
014 jan. 2019 -
I'm having trouble with tickets created via email identifying the wrong user
Published: 28 okt. 2014
014 mars 2018 -
I'm having trouble with forwarding user emails to the helpdesk
Published: 28 okt. 2014
014 mars 2018 -
I'm having trouble with an error: "PHP IMAP extension"
Published: 3 nov. 2014
014 mars 2018 -
I'm having trouble with IMAP SSL certificate errors
Published: 3 nov. 2014
014 mars 2018 -
I'm having trouble with resolved tickets creating new tickets when users reply
Published: 10 nov. 2014
014 mars 2018 -
How can I make a department visible to agents only?
Published: 10 nov. 2014
01 apr. 2019 -
I'm having trouble with knowledgebase articles only appearing in edit mode
Published: 12 nov. 2014
014 mars 2018 -
How can I make knowledgebase articles visible to specific users only?
Published: 13 nov. 2014
22 sep. 2021 -
Why are there two Google authentication apps in Deskpro? (Old)
Published: 19 nov. 2014
01 apr. 2019 -
What is the size limit on attachments within Deskpro?
Published: 10 dec. 2014
1{date}