Skip to main content

How can I strip HTML from message content in my report? - Developer & Reporting / Creating Reports - Deskpro Support

How can I strip HTML from message content in my report?

Authors list

Question:

I have a report that includes ticket messages, but tickets created from email contain a lot of HTML tags so the message is hard to read. Is there anything I can do?

 

 

Answer:

In your report, instead of ticket_messages.message, use:

 

LEFT(REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(tickets_messages.message, '<div>', ''), '</div>', ''), '<p>', ''), '</p>', ''), '<br />', ''), 25) AS 'Preview'

 

This will strip out the most common tags inserted by email clients, and make the messages more readable.

Hjälpfull Oanvändbar

17 av 38 personer tyckte att sidan var användbar

Posta en kommentar

Please log in or register to submit a comment.

Need a password reminder?