You can customize the format that Deskpro uses to display dates and times in the Dates and Times section of Admin > Setup > Settings.
The formatting will apply to the agent interface.
Enter the format characters from the table below that correspond to the date you want to display.
For example, the date format M j Y means that when the interface needs to display a date, it will display something like "Jan 1 2017". If you wanted it to display "1st January 15", you would edit the Date format field to read "jS F y".
|format character||Description||Example output|
|d||Day of the month, 2 digits with leading zeros||01 to 31|
|D||A textual representation of a day, three letters||Mon through Sun|
|j||Day of the month without leading zeros||1 to 31|
|l (lowercase 'L')||A full textual representation of the day of the week||Sunday through Saturday|
|S||English ordinal suffix for the day of the month, 2 characters||st, nd, rd or th. Works well with j|
|z||The day of the year (starting from 0)||0 through 365|
|W||ISO-8601 week number of year, weeks starting on Monday||Example: 42 (the 42nd week in the year)|
|F||A full textual representation of a month, such as January or March||January through December|
|m||Numeric representation of a month, with leading zeros||01 through 12|
|M||A short textual representation of a month, three letters||Jan through Dec|
|n||Numeric representation of a month, without leading zeros||1 through 12|
|Y||A full numeric representation of a year, 4 digits||Examples: 1999 or 2003|
|y||A two digit representation of a year||Examples: 99 or 03|
|a||Lowercase Ante meridiem and Post meridiem||am or pm|
|A||Uppercase Ante meridiem and Post meridiem||AM or PM|
|g||12-hour format of an hour without leading zeros||1 through 12|
|G||24-hour format of an hour without leading zeros||0 through 23|
|h||12-hour format of an hour with leading zeros||01 through 12|
|H||24-hour format of an hour with leading zeros||00 through 23|
|i||Minutes with leading zeros||00 to 59|
|s||Seconds, with leading zeros||00 through 59|
|e||Timezone identifier||UTC, GMT, Atlantic/Azores|
|I (capital i)||Whether or not the date is in daylight saving time||1 if Daylight Saving Time, 0 otherwise|
|O||Difference to Greenwich time (GMT) in hours||+0200|
|P||Difference to Greenwich time (GMT) with colon between hours and minutes||+02:00|
|T||Timezone abbreviation||EST, MDT|
|c||ISO 8601 date||2004-02-12T15:19:21+00:00|
|r||RFC 2822 formatted date||Thu, 21 Dec 2000 16:01:07 +0200|