Officiellt svar
Lara Proud
Hi Rudy, this was a great suggestion. We have implemented this to give you the choice of which email address to add as the CC for a user. When you add a User to a ticket as a CC, you can search for them their primary email address will still be the default option. However, if the User has more than one email address an arrow will be displayed at the end of their name, click this arrow and select which email you want from the dropdown menu.