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Titel
Statusförändring
Kommentarer
Aktivitet
Separate Agent Permission to edit own Messages
Planning Collecting Feedback
3
Reordering ticket list
Planning Collecting Feedback
0
Minor change for email details display drop down from ticket time location
Planning Collecting Feedback
0
Enabling permissions on macros for Teams
Planning Collecting Feedback
3
Billing date and time choice
Planning Collecting Feedback
0
Android app - should auto refresh to reflect data changes
Planning Collecting Feedback
0
Filter possibilities for tickets with follow-up
Planning Collecting Feedback
1
Prepaid tickets/time for users to use for support
Planning Collecting Feedback
1
Add a "answer's count" column in tickets interface
Planning Collecting Feedback
0
Add a 'Summary' message type for tickets
Planning Collecting Feedback
6
Ability to change layout of the department
Planning Collecting Feedback
1
Compress the "before update" database backup
Planning Collecting Feedback
0
Option to select Jira assignee when creating a Jira issue
Planning Collecting Feedback
1
Allow users to leave feedback after rating an article
Planning Collecting Feedback
2
Add "Remove all CCs" and "Remove all Followers" in ticket triggers
Planning Collecting Feedback
3
Admin: Add "You have unsaved changes" reminder
Planning Collecting Feedback
0
Add option to set default for 'Send comment to JIRA'
Planning Collecting Feedback
0
'submitting agent' as sender for JIRA integration
Planning Collecting Feedback
0
Properly retain global search order selected by user
Planning Collecting Feedback
0
Addition of colour/formatting to built in and custom fields
Planning Collecting Feedback
0
Allow option to hide archived downloads
Planning Collecting Feedback
0
Settings to completely hide author, date and/or number of comments from the knowledgebase
Planning Collecting Feedback
1
Option to move add time controls on Tickets to top of section
Planning Collecting Feedback
0
More "shortcuts code" in snippet
Planning Collecting Feedback
1
Microsoft Teams Integration
Planning Collecting Feedback
7
JIRA status category as a ticket update trigger criteria
Planning Collecting Feedback
0
Sending more data to JIRA and vice versa
Planning Collecting Feedback
0
Add Problems & Incidents as triggers
Planning Under Review
3
Extended permission scheme for users
Planning Collecting Feedback
0
Cascading Menus in Agent view
Planning Collecting Feedback
0
Ability to find DeskPro tickets with linked JIRA issues
Planning Collecting Feedback
1
Show Deskpro ticket status in JIRA
Planning Collecting Feedback
0
More granular permissions for JIRA integration
Planning Collecting Feedback
0
Being able to view critical information on an organization on a ticket
Planning Collecting Feedback
1
Elastic search specific a a particular user/organization
Planning Collecting Feedback
0
Use Arrow Keys to Select person in 'Find a person' interfaces
Planning Collecting Feedback
0
Column Resizing (Agent)
Planning Collecting Feedback
1
User-selectable Date/Time representation, and/or switch based on age
Planning Collecting Feedback
0
Message ordering in split interface to match message ordering in ticket interface
Planning Collecting Feedback
0
Make CRM notes editable
Planning Collecting Feedback
0
Custom Filters on Archived Tickets
Planning Collecting Feedback
0
Searchable Glossary
Planning Collecting Feedback
0
Manuals for Users about how they can use the Deskpro User Portal
Planning Collecting Feedback
0
Auto Save Knowledge base articles
Planning Collecting Feedback
0
Emphasize Ticket Categories/Types
Planning Collecting Feedback
0
Insert name of Performing Agent with Variables
Planning Collecting Feedback
1
Custom Slack message for triggers
Planning Collecting Feedback
4
variables for agents telephone number
Planning Collecting Feedback
0
Show Flags in list table view
Planning Collecting Feedback
0
Customizable formatting of postal address for persons and organizations
Planning Collecting Feedback
0