Search Labels - Deskpro Support
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Subscription to 'News catgeories' please!
A voluntary email subscription to news categories (channels) would be good to see in the same way yo...
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Allow feedback for different products
Allow for submission of feedback items for specific products.Use case: We have multiple products or ...
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Sort Replies in User Interface
Rackspace has a feature in their user interface for tickets that allows the user to 'go to the last ...
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Allow Users to modify (edit & delete) their Comments
Currently, Comments posted by Users are read-only. This means it's not possible for them to correct ...
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Search for customer
It is really necessary that a final user can search in their tickets or the tickets of his organizat...
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Allow subscription to Downloads
Similar to the KB, it would be good for users to be able to subscribe to Downloads when an item is u...
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Manager Approval Process
Please put a field on the user interface that is only visible to organization managers. Maybe a chec...
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Expiration option for News Articles like Articles
Often we post news items that are relevant for a period of time. It would be nice to have them expir...
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Be able to view feedback you or your agency has submitted
Toolkit group uses deskpro for their work orders. I am the administrator for my service, however ot...
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Lost password options
When a user lost he password. The engine tell him that he will receive an email with it.<br /><br />...
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Disable "Change Password" functionality if user is from an external UserSource
If the user is from an external usersource, hide the lost password and change password functionality...
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Search for customer
It could be really useful that the customers could made a search of the tickets.
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Feature request: trigger on geolocation, emailcodes for users, email tab view
If possible we would like to see: - add trigger based on geo-loaction on webGUI (auto populate field...
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Customer Feedback preselected options
I'd like to change the default option for users leaving feedback. currently its set as 'ok' and we'r...
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users can CC'ed tickets
Agents can CC'ed a ticket so other users (deskpro users or not) can receive updates about ticke...
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Paste images inline in tickets
Customers should be able to paste images inline in new tickets and not just have them attached to th...
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Adding custom tabs...
Any chance we can have an easy way of creating our own tabs to go alongside Knowledgebase, Download,...
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Mobile version of portal does not include a "lost password" link
[mobile issue only] We have embedded our ticket form into an external website. However, when someon...
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Secure emails & Customer communications
Helpdesk are a focal point for password resets, new account creation and many tickets contain confid...
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Turn a feedback in to a ticket
Not seen a way to do this but that would be really useful.
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Make it easier to find portal templates that have been edited in the new template editor
In the old template editor you could locate all the templates you'd edited by searching '*' as this ...
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Username Login for Users
On the portal page, it requires an email and password, but on the agent portal, it can be a username...
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Download Expiration Time
It would be nice if your downloads section had an option for expiration time. Setting files up to ex...
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Handle re-sizing Guide content better for different screen sizes
On the Portal, the width of the Guides doesn't adjust depending on the screen size. This means that ...
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Portal editor preview to render in a different tab
I'd like to be able to preview the changes I make to the templates in the User Interface portal edit...