Search Labels - Deskpro Support
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Translation option for Guides
We'd like to be able to add translations for Guides, like the option that is currently possible for ...
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Link to articles and guides in ticket replies?
Hello! We recently went into production with our DeskPro system and I think it would be fair to say...
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Printing Issue with Guides
My organization needs a way to print a guide topic and the children under it (including images) into...
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A print button for the guides/Bug with current printing
My company is looking for a way to print only specific guide topics and the children below them, not...
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Custom fields for Guides
With Knowledgebase articles, you can add fields to display extra information, eg: We would also lik...
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Link Glossary to Guide Topics
Currently, any words listed in the glossary are linked to knowledge base articles, where the words a...
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Display the name of linked topics to agents editing the topic when content links are being used in Guides
Currently, when you create a content link the ID number of the topic is used but this makes it diffi...
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More font sizes when editing articles and guides
We would like to have more font sizes when editing articles and guides (like in word). 16 for exampl...
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Make it easier to add add/manage content links in Guides
Because we have so many guides for each product, some internal and some client-facing, we often have...
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Link Articles and Guides to Ticket?
It would be useful if there was an option to link articles and topics to a ticket.
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Option to create page sections with H2 and H3 in Guides
Currently it's only possible to create page sections in Guides with the H1 heading. It would be us...
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Open in a new tab checkbox for Guides
When adding a link in the Text Editor in Guides, there doesn’t seem to be an option to be able to op...
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Guide Subscriptions/Notifications
It would be helpful if the subscribe feature available in articles, news and files was also availabl...
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Ability to create HTML Knowledge, News and Guides
Our documentation team uses a system that generates HTML for all of our user documentation. In parti...
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Handle re-sizing Guide content better for different screen sizes
On the Portal, the width of the Guides doesn't adjust depending on the screen size. This means that ...
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Glossary in Guides section
We would like to be able to use the glossary feature in the Guides - exactly as it works in the Know...
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Export Guide as PDF
We want to create a disaster recovery guide and will eventually need a hard copy, so we'd like to be...
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Guides Section - Allow Anchors to open in new Tab
This should be fairly simply to do. When adding links into the guides, the URLs open in the same ta...
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Manuals for Users about how they can use the Deskpro User Portal
It would be useful to have User Manuals available. When new customers who havent used a helpdesk bef...
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Please add Froala to Guides
I think the Guides feature adds quite a bit of value to DeskPro. Adding Froala would increase the v...