We are delighted to announce the release a new version of DeskPRO which has a number of New Features, Bug Fixes and Improvements.

Features:

• All new Trello App installed under Apps in the Admin Interface - find out more here

• New Chat Widget colors available - find out more here
  

Improvements:

• User-specific Widget button labels for ticket forms

• Improvements to Amazon S3 blob storage

• Merge Ticket overlay now shows Lock status

• API CAPTCHA on ApiTokensController

Fixes:

Admin Interface -

• Resolved issues in html template within Portal Modification System

• Email aliases can be removed

• Login Alert email issues resolved

• Viewing Tickets in new windows produces correct URL related to the Ticket

• French translations of publisher posts no longer showing a particular comment as default

• Saving Brands no longer overwriting Custom Domain

• Export Tickets to CSV functioning correctly

• Force SSL no longer missing when loading settings

• Organization Import performance fixed

• Correct and valid URL must be entered in Settings

• Error message for missing Custom Fields lists all missing Fields

• Fixed errors when exporting server files

• Unknown Reply action error resolved

• Ability to choose relevant Email Account for User emails on Multi-brand Helpdesk restored

• Search on Custom Field criteria fixed

• Failed login attempt emails are always sent

• Custom Organization Field dependency bug fixed

• Last action in User Portal no longer showing Internal communication

• Able to select multiple Usergroups when creating CRM accounts

• Swedish FW Support fixed

Agent Interface -

• Ability to create a Task from a Macro restored

• No longer possible to create a Macro without a title

• Copy-to-clipboard-ticket-id icon issues resolved

• Monday is now selectable on Date Custom Fields

• Keyboard shortcuts to change tabs functioning correctly

• German Umlauts can be used when searching usernames

• All User email content can be viewed

• Using Mass Actions to modify Tickets no longer sends New Reply notifications

• Able to set Usergroups when creating a New User in the CRM

• Macro hierarchy rendering correctly under New Ticket

• Snippets within a Macros now functioning

• Errors with responses of mass actioned Tickets resolved

• Deleted KB Articles no longer appear in Search results

• Attachments must be completely uploaded to Tickets before replying

Live Chat -

• Disabled Chat hides Chat icon in Agent Interface

• Chat Department bugs fixed

• Upgrades no longer causing Chat to be disabled

• Department view in Open Chats shows correct breakdown

Usersource, Apps & API -

• TicketsDataService now using UNION

• Filename decoding issues resolved

• Timeout on polling requests no longer causing errors

• Raw Popup issues resolved

• API: Ticket labels now persisting
  
  

If you are using DeskPRO Cloud, we will roll out this update to your Helpdesk soon

If you are using DeskPRO On-Premise, you can update your Helpdesk to the latest version from your Admin Interface