Troubleshooting

[Expert] How do I increase disk space on my Deskpro VM Appliance?

Phil Rigby

Published: 21.08.2020.

0

17.06.2021.
I'm having trouble with an error: "imap_open() error" in logs

Ben Henley

Published: 19.02.2016.

0

14.03.2018.
My helpdesk is showing the installer again

Ben Henley

Published: 08.02.2016.

0

10.11.2017.
"401 SOAP client returned status of 401" error

Ben Henley

Published: 04.02.2016.

0

10.11.2017.
I renewed my On-Premise license and entered it, but Deskpro still says the license is expired

Ben Henley

Published: 01.10.2015.

0

08.11.2017.
Fatal Swift.php error

Ben Henley

Published: 24.07.2015.

0

10.11.2017.
CAPTCHAs not accepting correct responses

Ben Henley

Published: 02.06.2015.

0

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Checking for mail more frequently than once per minute

Ben Henley

Published: 27.04.2015.

0

09.11.2017.
Using Deskpro With Galera Cluster

Christopher Nadeau

Published: 05.01.2015.

0

10.11.2017.
I'm having trouble with IMAP SSL certificate errors

Ben Henley

Published: 03.11.2014.

0

14.03.2018.
I'm having trouble with an error: "PHP IMAP extension"

Ben Henley

Published: 03.11.2014.

0

14.03.2018.
How to inspect AJAX requests with Chrome tools

Ben Henley

Published: 01.03.2016.

1

10.11.2017.
Why is my Deskpro On-Premise installation not accounting for daylight savings time?

Ben Henley

Published: 07.04.2016.

0

10.11.2017.
Deskpro "server info" pages

Christopher Nadeau

Published: 16.08.2016.

0

10.11.2017.
Restore missing default avatars

Christopher Nadeau

Published: 22.11.2018.

0

22.11.2018.
Providing us access to your Deskpro server that is behind a firewall (Linux)

Christopher Nadeau

Published: 20.11.2018.

0

20.11.2018.
How Deskpro uses POP3

Christopher Nadeau

Published: 15.08.2018.

0

15.08.2018.
Fixing your database schema

Christopher Nadeau

Published: 08.06.2018.

0

11.01.2019.
Where can I find my License Key file?

Colin Dunn

Published: 22.11.2017.

0

01.04.2019.
How do I clean up old installations of Deskpro?

Lauren Cumming

Published: 18.11.2016.

0

10.11.2017.
Clone a production helpdesk to a secondary test instance

Christopher Nadeau

Published: 16.11.2016.

0

09.11.2017.
Configure a proxy server for HTTP requests made by Deskpro

Christopher Nadeau

Published: 26.10.2016.

1

06.07.2021.
Updates do not appear or automatic updater cannot download updates

Christopher Nadeau

Published: 06.10.2016.

0

10.11.2017.
Installation error during "Verifying the URL" step

Christopher Nadeau

Published: 03.10.2016.

0

10.11.2017.
Making a test version of your helpdesk

Ben Henley

Published: 27.10.2014.

0

08.10.2019.
A user's details were changed and I don't understand why

Ben Henley

Published: 21.10.2014.

0

{date}
License error after importing Zendesk data

Ben Henley

Published: 02.06.2014.

1

10.11.2017.
Using Amazon S3 for storing binary data

Christopher Nadeau

Published: 18.02.2014.

0

09.11.2017.
Warning emails about "cron has been active for X minutes"

Christopher Nadeau

Published: 15.08.2013.

0

10.11.2017.
How do I enable logging for outgoing email?

Christopher Nadeau

Published: 07.03.2013.

0

13.03.2018.
I get "File not found" errors when trying to download attachments

Christopher Nadeau

Published: 18.02.2013.

0

10.11.2017.
Disable Suhosin

Christopher Nadeau

Published: 17.12.2012.

0

02.09.2014.
How to debug cron

Christopher Nadeau

Published: 12.12.2012.

0

19.11.2018.
Disable clean URLs

Christopher Nadeau

Published: 11.12.2012.

0

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How do I disable automatic error logging?

Christopher Padfield

Published: 18.09.2012.

0

10.11.2017.
How do I reset an admin password in Deskpro On-Premise?

Christopher Padfield

Published: 18.09.2012.

0

18.12.2018.
I've lost admin permissions and I'm locked out of Deskpro On-Premise

Ben Henley

Published: 26.06.2014.

0

10.11.2017.
502 Bad Gateway error

Ben Henley

Published: 26.06.2014.

1

{date}
Download errors when running from behind a proxy: internal hostname being used

Ben Henley

Published: 26.06.2014.

0

10.11.2017.
How do I debug an authentication app on Deskpro On-Premise?

Ben Henley

Published: 09.10.2014.

0

08.11.2017.
Where is my PHP binary?

Ben Henley

Published: 29.09.2014.

0

29.09.2014.
Managing and extending your Deskpro On-Premise license

Ben Henley

Published: 16.09.2014.

0

08.11.2017.
How can I change the new chat notification sound?

Ben Henley

Published: 23.09.2014.

0

09.11.2017.
'Unable to allocate memory for pool' error

Ben Henley

Published: 15.09.2014.

0

10.11.2017.
I'm having trouble being locked out of my helpdesk by IP whitelisting

Ben Henley

Published: 10.09.2014.

0

14.03.2018.
What is Deskpro On-Premise?

Ben Henley

Published: 08.09.2014.

0

09.11.2017.
Server error messages when opening tickets, with PHP "Allowed memory exhausted" errors

Ben Henley

Published: 24.07.2014.

0

29.05.2019.
Why do all users seem to have the same IP address?

Ben Henley

Published: 09.07.2014.

0

10.11.2017.
Switching from database to filesystem storage or back doesn't change database size

Ben Henley

Published: 26.06.2014.

0

09.11.2017.
How do I enable logging for incoming email processing?

Christopher Padfield

Published: 18.09.2012.

0

19.11.2018.