Troubleshooting
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Deskpro "server info" pages
Published: 16.08.2016.
010.11.2017. -
Using Deskpro With Galera Cluster
Published: 05.01.2015.
010.11.2017. -
Checking for mail more frequently than once per minute
Published: 27.04.2015.
009.11.2017. -
CAPTCHAs not accepting correct responses
Published: 02.06.2015.
0{date} -
Can't access /reports/ on IIS
Published: 26.06.2015.
009.11.2017. -
SSL Errors during upgrade
Published: 14.07.2015.
010.11.2017. -
Fatal Swift.php error
Published: 24.07.2015.
010.11.2017. -
I renewed my On-Premise license and entered it, but Deskpro still says the license is expired
Published: 01.10.2015.
008.11.2017. -
"401 SOAP client returned status of 401" error
Published: 04.02.2016.
010.11.2017. -
My helpdesk is showing the installer again
Published: 08.02.2016.
010.11.2017. -
I'm having trouble with an error: "imap_open() error" in logs
Published: 19.02.2016.
014.03.2018. -
How to inspect AJAX requests with Chrome tools
Published: 01.03.2016.
110.11.2017. -
Why is my Deskpro On-Premise installation not accounting for daylight savings time?
Published: 07.04.2016.
010.11.2017. -
I'm having trouble with IMAP SSL certificate errors
Published: 03.11.2014.
014.03.2018. -
Installation error during "Verifying the URL" step
Published: 03.10.2016.
010.11.2017. -
Updates do not appear or automatic updater cannot download updates
Published: 06.10.2016.
010.11.2017. -
Configure a proxy server for HTTP requests made by Deskpro
Published: 26.10.2016.
106.07.2021. -
Clone a production helpdesk to a secondary test instance
Published: 16.11.2016.
009.11.2017. -
How do I clean up old installations of Deskpro?
Published: 18.11.2016.
010.11.2017. -
Where can I find my License Key file?
Published: 22.11.2017.
001.04.2019. -
Fixing your database schema
Published: 08.06.2018.
011.01.2019. -
How Deskpro uses POP3
Published: 15.08.2018.
015.08.2018. -
Providing us access to your Deskpro server that is behind a firewall (Linux)
Published: 20.11.2018.
020.11.2018. -
Restore missing default avatars
Published: 22.11.2018.
022.11.2018. -
[Expert] How do I increase disk space on my Deskpro VM Appliance?
Published: 21.08.2020.
017.06.2021. -
502 Bad Gateway error
Published: 26.06.2014.
1{date} -
How do I reset an admin password in Deskpro On-Premise?
Published: 18.09.2012.
018.12.2018. -
How do I disable automatic error logging?
Published: 18.09.2012.
010.11.2017. -
Disable clean URLs
Published: 11.12.2012.
0{date} -
How to debug cron
Published: 12.12.2012.
019.11.2018. -
Disable Suhosin
Published: 17.12.2012.
002.09.2014. -
I get "File not found" errors when trying to download attachments
Published: 18.02.2013.
010.11.2017. -
How do I enable logging for outgoing email?
Published: 07.03.2013.
013.03.2018. -
Warning emails about "cron has been active for X minutes"
Published: 15.08.2013.
010.11.2017. -
Using Amazon S3 for storing binary data
Published: 18.02.2014.
009.11.2017. -
License error after importing Zendesk data
Published: 02.06.2014.
110.11.2017. -
Generating a server report file
Published: 10.06.2014.
006.08.2018. -
I've lost admin permissions and I'm locked out of Deskpro On-Premise
Published: 26.06.2014.
010.11.2017. -
How do I enable logging for incoming email processing?
Published: 18.09.2012.
019.11.2018. -
Download errors when running from behind a proxy: internal hostname being used
Published: 26.06.2014.
010.11.2017. -
Switching from database to filesystem storage or back doesn't change database size
Published: 26.06.2014.
009.11.2017. -
Why do all users seem to have the same IP address?
Published: 09.07.2014.
010.11.2017. -
Server error messages when opening tickets, with PHP "Allowed memory exhausted" errors
Published: 24.07.2014.
029.05.2019. -
MySQL "writing file" error
Published: 18.08.2014.
009.11.2017. -
What is Deskpro On-Premise?
Published: 08.09.2014.
009.11.2017. -
I'm having trouble being locked out of my helpdesk by IP whitelisting
Published: 10.09.2014.
014.03.2018. -
'Unable to allocate memory for pool' error
Published: 15.09.2014.
010.11.2017. -
How can I change the new chat notification sound?
Published: 23.09.2014.
009.11.2017. -
Making a test version of your helpdesk
Published: 27.10.2014.
008.10.2019. -
I'm having trouble with an error: "PHP IMAP extension"
Published: 03.11.2014.
014.03.2018.