Creating Reports
-
What does the Agent Hours report track?
Published: 23.09.2014.
0{date} -
Why is my custom stat just showing query field names?
Published: 22.03.2018.
014.05.2018. -
How do I reference specific dates when using reports?
Published: 22.03.2018.
022.03.2018. -
How do I export my tickets?
Published: 22.03.2018.
028.07.2021. -
How can I see which tickets have been resolved by only one agent?
Published: 09.05.2018.
014.05.2018. -
How do I display dates in the US format in reports?
Published: 09.05.2018.
002.01.2019. -
Reports widget override examples
Published: 29.01.2019.
2{date} -
What does the "Make this an agent dashboard" option do?
Published: 24.04.2019.
024.04.2019. -
Updating Reports for 'is_hold'
Published: 12.03.2019.
012.03.2019. -
How can I specify a sub-status in stats?
Published: 19.03.2019.
019.03.2019. -
Using the stat builder
Published: 22.03.2018.
025.07.2018. -
Reports : DPQL Reference
Published: 22.03.2018.
008.10.2018. -
The users in my report have no names?
Published: 13.07.2016.
020.03.2019. -
"The following error occurred: Unknown column reference tickets.date_closed"
Published: 21.10.2014.
001.04.2019. -
Custom date field not working with format function
Published: 08.01.2015.
017.10.2019. -
How do I find low-rated knowledgebase articles using a custom report?
Published: 27.01.2015.
017.04.2018. -
My custom report with a lot of fields is failing
Published: 12.03.2015.
001.04.2019. -
What does 'is_hold' mean in the tickets table?
Published: 02.04.2015.
013.03.2019. -
My report has stopped working with an "Unknown column reference tickets.charges.comment" error (Old)
Published: 01.10.2015.
001.04.2019. -
How can I strip HTML from message content in my report?
Published: 13.10.2015.
0{date} -
Random 'None' results with tickets.person_email.email
Published: 23.11.2015.
0{date} -
"Please reference a specific column" error
Published: 23.11.2015.
001.04.2019. -
Querying Custom Fields
Published: 24.06.2019.
015.10.2019.